(Roxboro, NC)

Lead with Purpose. Serve with Heart. Make an Impact Every Day.

Are you a licensed clinical leader who thrives in fast-paced, community-based behavioral health? Do you love mentoring teams, driving outcomes, and being the go-to person when it matters most? If so, Pathways to Life, Inc. is ready for you.

What You'll Do

As our Community Support Team (CST) Team Lead, you'll be the heartbeat of your team; balancing clinical leadership, direct care, and operational excellence.

You will:

• Lead and supervise a multidisciplinary CST team (QPs & APs)
• Provide clinical oversight, coaching, and real-time support
• Conduct assessments, authorizations, and treatment planning
• Run treatment team meetings and ensure person-centered care
• Respond to crises and guide your team through critical situations
• Review and approve documentation within 48 hours to stay audit-ready
• Monitor service delivery, units, and census to keep care flowing
• Ensure compliance with NC Clinical Coverage Policy 8A
• Partner with community stakeholders, including DSS, schools, and DJJDP
• Drive quality, compliance, and CARF-ready documentation practices

What You Bring to the Table

We're looking for a strong clinical leader who can balance compassion with accountability.

• Master's degree in Human Services or a related field
• Full or associate licensure in North Carolina (LCSW, LCMHC, LMFT, or similar)
• Minimum of 1 year of experience in mental health, CST, or similar services
• Leadership mindset with the ability to supervise and develop staff
• Strong documentation, time management, and clinical decision-making skills
• Ability to thrive in both office and field environments

Why You'll Love This Role

This is not just a job; it's leadership with purpose.

• You're shaping clinical outcomes
• You're mentoring the next generation of clinicians
• You're making a real impact in the Roxboro community
• You're part of a mission-driven organization that's growing fast

Schedule & Flexibility

• Monday through Friday, typically 8:00 a.m. to 5:00 p.m.
• Some evenings, weekends, and on-call coverage required
• Mix of office, field, and community-based work

The Pathways Difference

At Pathways to Life, we don't just provide services — we change lives. We value:

• Integrity
• Accountability
• Clinical excellence
• Teamwork
• Community impact

Ready to Lead?

If you're ready to step into a role where your leadership truly matters, we want to hear from you. Apply today and take the next step in your clinical leadership journey.

We are seeking a talented individual who shares our focus and dedication for those we serve and support.  This is a role that is key for service delivery within the Community Supports Team Service area and designed to truly make a difference in the lives of the individuals that are served, improving the quality of life and connection to community.   

Who we are

Pathways to Life is a local wellness organization that is committed to helping individuals and families achieve wellness.  We specialize in mental health, substance abuse, outpatient services, laboratory testing, medication management, and community and in home mental health services for adults and children.  

Since 2006 we have been providing quality services to our local communities through proven programs and treatment methods delivered to our clients by local and qualified professional staff who understand the importance of affecting positive change and restoring wellness in the lives of all that we serve.  

What we believe

At Pathways to Life, our mission is to foster continual growth in the lives of those we serve., our colleagues, our culturally diverse communities and ourselves. Our efforts enhance recovery, wellness, self-determination and independence by providing person centered supports, advocacy and outreach efforts delivered with empathy and respect. Pathways prides itself on whole person treatment and we believe in our clients and staff having as many healthy resources as possible.  

What you will do

The Community Supports Team Substance Abuse Professional under the supervision of the Team Lead will support members that are identified to have ongoing treatment for Substance Abuse co-occurring with a mental health diagnosis. You will perform assessments and person-centered treatment planning in coordination with the CST partners.  You will be assisting members in symptom monitoring and management, along with substance abuse education to reduce a higher level of care.  You will assist in promoting positive leisure activity development and various areas of skill building in order to maintain recovery.  You will perform assessments to determine best practice in crisis planning along with assisting in maintaining a renewing authorization to ensure that the member receives all services necessary on the continuum of care.   

Additionally, you will have the opportunity to practice autonomy with your existing team, while collaborating with the treatment team. We will look to you to help growth of service area; this will occur through your connections to community engagement while working in collaboration with various behavioral health resources.   

Qualifications to join a winning team

If you are ready to make a difference in the lives of those within the Community Supports Team Services we encourage you to apply if you are

Licensure/Certification:
Must hold one of the following North Carolina substance use credentials:

• LCAS (Licensed Clinical Addiction Specialist)
• LCAS-A (LCAS Associate)
• CADC (Certified Alcohol and Drug Counselor)
• CCS (Certified Clinical Supervisor)

Pathways to Life, Inc. offers comprehensive compensation and benefit to full time employees including

• Competitive compensation with regular performance feedback

• Healthcare Insurance including Medical, Dental and Vision

• Paid Time Off

• Per Diem and Part Time Options available.  

Physical Demands

• Regularly walk, stand or stoop

• occasionally lift, carry, push or pull

• move objects weighing up to 25 pounds

• regularly drive a motor vehicle

• must be physically able to complete NCI-B and CPR

If you are ready to make a real difference in the lives of people, we serve please apply today to join our team. 

Who we are

Pathways to Life is a local wellness organization committed to helping individuals and families achieve wellness. We specialize in mental health, substance abuse, outpatient services, laboratory testing, medication management, and community and in-home mental health services for adults and children.

What we believe

At Pathways to Life, our mission is to foster continual growth in the lives of those we serve, our colleagues, our culturally diverse communities, and ourselves. Our efforts enhance recovery, wellness, self-determination, and independence by providing person-centered supports, advocacy, and outreach efforts delivered with empathy and respect. Pathways prides itself on whole-person treatment, and we believe in providing our clients and staff with as many healthy resources as possible.

What We're Looking For

We're looking for someone in sustained personal recovery from mental illness and/or substance use disorder who wants to turn that experience into support for others walking a similar path. This is a community-based role, you'll meet people where they are, not in an office. So we're looking for someone who's comfortable and confident doing recovery work in homes, shelters, emergency departments, and other everyday settings around Person County.

Essential Duties:

Knowledge of peer support principles, values, and ethics.

• Knowledge of peer support principles, values, and ethics.

• Ability to share lived experience to support, encourage and enhance a beneficiary's treatment and recovery.

• Possess recovery-oriented skills and knowledge to provide peer support services.

• Ability to collaborate with a beneficiary to explore and identify barriers to accessing community resources or treatment providers

• Ability to collaborate with the program QP to assess their own strengths and areas of growth and develop a supervision plan.

• Ability to model and mentor recovery values, attitudes, beliefs, and personal actions to encourage wellness and resilience for beneficiaries served and to promote a recovery environment in the community, residence, and workplace.

• Ability to explore with a beneficiary served, the importance and creation of a wellness identity through open sharing and challenging viewpoints

• Ability to promote a beneficiary's opportunity for personal growth by identifying teachable moments for building relationship skills to empower the beneficiary and enhance personal responsibility.

• Ability to model and share decision-making tools to enhance a beneficiary's healthy decision-making process.

• Ability to provide examples of healthy social interactions and facilitate familiarity with, and connection to, the local community.

• Ability to recognize and appropriately respond to conditions that constitute an emergency to include both physical and behavioral health crises utilizing the emergency response procedure of the employer.

• Ability to provide support to the beneficiary in navigating systems (medical, social services, or legal).

• Ability to promote self-advocacy by facilitating each beneficiary's learning about his or her human and legal rights and supporting the beneficiary while exercising those rights to support the empowerment of the beneficiary.

POSITIONS SUPERVISED: N/A

LEVEL OF EDUCATION/TRAINING/QUALIFICATIONS:

• NC Certified Peer Support Specialist (NCCPSS) credential; 

• personal lived experience of mental illness and/or SUD with sustained recovery; 

• HS diploma/GED; 

• clean NC Healthcare Personnel/Central Registry check.

Pathways to Life, Inc. offers comprehensive compensation and benefits to full-time employees, including:

• Competitive compensation with regular performance feedback.
• Healthcare insurance, including medical, dental, and vision.
• Paid time off
• Per diem and part-time options available

Physical Demands

• Regularly walk, stand, or stoop.

• Occasionally lift, carry, push, or pull objects weighing up to 25 pounds.

• Regularly drive a motor vehicle.

• Must be physically able to complete NCI-B and CPR training.

If you are ready to lead a team dedicated to making a real difference in the lives of the people we serve, please apply today to join our team.

Build the culture. Grow the people.

Pathways to Life, Inc. is looking for a motivated, energetic HR Director to lead our people strategy and keep our culture aligned with our mission. If you love developing staff, solving problems, and being the person everyone trusts to get it right — this is your seat.

What you'll do

• Own the full hiring lifecycle: recruitment, onboarding, orientation, and exit interviews
• Coordinate the onboarding process between our HR Recruiter and Training Specialist
• Champion employee satisfaction — assess staff needs and serve on our Morale Committee
• Serve on the Member Rights Committee, gathering member feedback and driving improvement plans
• Partner with Quality Assurance and Clinical leadership to keep training and credentialing current
• Keep us compliant with HR law, CARF standards, MCO requirements, and state regulations
• Manage unemployment claims, workers' compensation, and personnel documentation
• Develop HR policy, performance management, and succession planning

What you bring

• Bachelor's degree in Human Services or a related field (or equivalent combination of education and experience)
• Working knowledge of the behavioral health population we serve
• Strong organizational, interpersonal, and communication skills
• Ability to foster a cooperative, positive work environment
• Integrity and discretion with confidential information
• No substantiated findings on the NC Health Care Personnel Registry; must pass background check and drug screen

Schedule & location
Office-based, Monday–Friday. Travel to our additional sites required at minimum quarterly.

Reports to: Chief Executive Officer

Ready to shape the employee experience at a growing behavioral health organization? Apply today.

Pathways to Life, Inc.
Behavioral Health Services – Greenville, North Carolina

Join Our Team

Pathways to Life, Inc. is seeking a dedicated and detail-oriented OPT/ Assessor to join our growing behavioral health team. This position plays a critical role in ensuring individuals receive appropriate behavioral health services through comprehensive assessments, person-centered recommendations, and coordination with internal teams and referral sources.

The ideal candidate is organized, clinically knowledgeable, compassionate, and experienced in completing behavioral health assessments in accordance with NC Medicaid and service definition requirements.

Position Summary

The OPT Assessor is responsible for conducting comprehensive behavioral health assessments and making clinical recommendations for appropriate levels of care and services. This role works closely with consumers, families, referral sources, care teams, and leadership to support timely access to services and regulatory compliance.

The OPT Assessor must maintain strong documentation standards, demonstrate clinical professionalism, and ensure all assessments meet NC Medicaid, Tailored Plan, and organizational requirements.

Essential Responsibilities

• Complete comprehensive behavioral health assessments and screenings

• Conduct clinical interviews and gather psychosocial history information

• Determine medical necessity and recommend appropriate services

• Complete and submit all required documentation within required timelines

• Maintain compliance with NC DHHS service definitions and Medicaid requirements

• Coordinate with referral sources, care managers, hospitals, and providers

• Collaborate with internal clinical teams regarding admissions and service recommendations

• Maintain accurate electronic health record (EHR) documentation

• Participate in supervision, staff meetings, and training activities

• Ensure confidentiality and HIPAA compliance at all times

• Assist with audit preparation and quality assurance activities as needed

Qualifications

Education

• Master’s degree in Social Work, Counseling, Psychology, Human Services, or related field preferred

• Bachelor’s degree with qualifying experience may be considered depending on credentials and service requirements

Licensure/Certification Preferred

One or more of the following preferred:

• LCSW / LCSW-A

• LCMHC / LCMHC-A

• LCAS / LCAS-A

• LMFT / LMFT-A

• RN

• Other qualified behavioral health professional credentials recognized by NC Medicaid

Experience

• Experience conducting behavioral health assessments preferred

• Knowledge of NC Medicaid and Tailored Care behavioral health services

• Experience working with children, adolescents, adults, and families

• Strong documentation and organizational skills

• Experience with EHR systems preferred

Knowledge, Skills & Abilities

• Strong clinical interviewing and assessment skills

• Knowledge of behavioral health diagnoses and treatment recommendations

• Ability to manage multiple referrals and deadlines

• Excellent written and verbal communication skills

• Ability to work independently and collaboratively

• Strong attention to detail and compliance standards

• Professional demeanor and customer service skills

Schedule & Work Environment

• Full-Time

• Monday–Friday

• Hybrid/Community-based travel may be required depending on service area

• Some local travel may be required

Benefits

Pathways to Life, Inc. offers a competitive benefits package that may include:

• Health Insurance

• Dental & Vision Insurance

• Paid Time Off

• Paid Holidays

• Retirement Plan Options

• Voluntary Supplemental Benefits

• Professional Development Opportunities

Why Pathways to Life?

At Pathways to Life, we are committed to improving lives through compassionate, person-centered behavioral healthcare. We believe in supporting our employees through teamwork, professional growth, and a mission-driven culture focused on making a difference in the communities we serve.

Apply Today

Interested candidates should submit click Apply.

Peer Support Specialist (CPSS) – Peer Support Services

Greenville, NC & Surrounding Counties

Pathways to Life, Inc. is expanding its Peer Support Services program and is hiring Certified Peer Support Specialists (CPSS) to provide community-based recovery services for adults living with mental health and/or substance use disorders.

If your recovery journey has equipped you to encourage others, this role allows you to use your lived experience to help individuals build independence, strengthen community connections, and move toward their personal recovery goals.

About the Role

Peer Support Specialists provide one-on-one and group recovery services in homes, community settings, and other approved service locations. Services focus on helping members develop the skills, confidence, and support systems needed to live successfully in their communities.

This position works under the supervision of a Qualified Professional (QP) and collaborates with therapists, medical providers, care managers, and community partners to support each member's Person-Centered Plan.

Service Area: Greenville and surrounding counties

What You'll Do

• Build supportive, recovery-focused relationships using your lived experience.

• Provide one-on-one peer mentoring and recovery coaching.

• Facilitate recovery groups that focus on wellness, coping skills, relapse prevention, budgeting, employment readiness, daily living skills, and community integration.

• Help members identify and achieve their personal recovery goals.

• Connect members with housing, employment, education, healthcare, transportation, benefits, and other community resources.

• Help members strengthen natural supports and build meaningful community relationships.

• Promote self-advocacy, wellness, resilience, and independent living.

• Participate in Person-Centered Planning and support recovery goals identified in the Person-Centered Plan.

• Complete accurate documentation in the electronic health record.

• Communicate member progress and concerns with the Qualified Professional and treatment team.

• Recognize behavioral health crises and follow agency emergency procedures.

Qualifications

Required

• Current North Carolina Certified Peer Support Specialist (CPSS) certification.

• Lived experience in recovery from a mental health and/or substance use disorder.

• High school diploma or GED.

• Valid North Carolina driver's license.

• Reliable transportation with current automobile insurance.

• Ability to travel throughout the assigned service area.

• Basic computer and documentation skills.

Preferred

• Experience providing community-based behavioral health services.

• Familiarity with NC Medicaid behavioral health services.

• Experience using an electronic health record (EHR).

Work Environment

This is a community-based position. Services are provided in:

• Members' homes

• Community locations

• Healthcare and behavioral health offices

• Other approved service settings

Limited office time is required for documentation, meetings, supervision, and training. Evening or weekend hours may occasionally be needed based on member schedules.

Physical Requirements

• Daily travel throughout the assigned service area.

• Walking, standing, and navigating community environments.

• Occasional lifting of up to 25 pounds.

Why Join Pathways to Life?

Peer Support Specialists play a vital role in helping individuals move beyond symptom management toward meaningful recovery. By sharing lived experience, connecting members to resources, and building hope, you help individuals strengthen their independence and participate more fully in their communities.

Pathways to Life, Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, experience, and organizational needs.

Location: Greenville, NC

Employer: Pathways to Life, Inc.

Position: Licensed Professional – Residential Group Home

Shift: Primarily day shift; flexible coverage based on program needs

Pathways to Life, Inc. is seeking a fully Licensed Professional to provide clinical leadership and therapeutic support for youth at our new Greenville Group Home. This role is ideal for a licensed clinician who wants to combine direct client care with program oversight.

Responsibilities:

• Provide clinical supervision and consultation to Qualified Professionals, Associate Professionals, and Paraprofessionals.

• Deliver individual, group, and/or family therapeutic interventions as appropriate.

• Develop and oversee individualized treatment/service plans.

• Support clinical assessments and crisis intervention.

• Coordinate with families, schools, courts, and community partners.

• Provide direct coverage shifts to support staffing needs across the home.

• Ensure documentation and services comply with agency and NC DHHS standards.

Requirements:

• Full, active NC clinical license in good standing (LCSW, LCMHC, LMFT, LCAS, or equivalent licensed clinician credential.)

• Valid NC driver's license and reliable transportation.

• Experience providing therapeutic services to children/adolescents, preferably in a residential or group home setting.

• Strong clinical, leadership, and communication skills.

• Knowledge of trauma-informed care and crisis intervention practices.

Orientation for new hires starts in the beginning of September. Apply today to be part of our next group!

Location: Greenville, NC

Employer: Pathways to Life, Inc.

Position: Qualified Professional (QP) – Residential Group Home

Shift: Primarily day shift; flexible coverage based on program needs

Pathways to Life, Inc. is seeking a Qualified Professional to provide clinical oversight, treatment planning, and supervision of staff supporting youth at our new Greenville Group Home. This role combines leadership responsibilities with hands-on coverage shifts, ensuring youth receive consistent, high-quality care.

Responsibilities:

• Provide clinical oversight and supervision of Associate Professionals and Paraprofessionals.

• Develop, implement, and monitor individualized treatment/service plans.

• Coordinate care with families, schools, and community partners.

• Support assessments and crisis intervention as needed.

• Provide direct coverage shifts to support staffing needs across the home.

• Document services and maintain compliance with agency and NC DHHS standards.

• Participate in case reviews, discharge planning, and interdisciplinary team meetings.

Requirements (per NC DHHS 10A NCAC 27G .0104(19) – Qualified Professional):

• Individual holding a license, provisional license, certificate, registration, or permit from a governing board regulating a human service profession; or

• Master's degree in a human service field with 1 year of full-time, post-graduate MH/DD/SA experience with the population served; or

• Bachelor's degree in a human service field with 2 years of full-time, post-bachelor's MH/DD/SA experience with the population served; or

• Bachelor's degree in a field other than human services with 4 years of full-time, post-bachelor's MH/DD/SA experience with the population served.

• Valid NC driver's license and reliable transportation.

• Strong leadership, communication, and organizational skills.

• Experience working with youth in a residential or behavioral health setting preferred.

Orientation for new hires begins in the beginning September, apply today to be part of our Team!

This is a single application process used across multiple mental health and substance use services. Instead of advertising each role separately, we maintain a talent pool so we can hire quickly when needs arise.

If you are interested, please complete the application form and select the service areas and roles you would like to be considered for.

Service areas we hire for

Please select one or more areas of interest:

ACTT (Assertive Community Treatment Team)

• Intensive, multidisciplinary community treatment for individuals with severe and persistent mental health needs
• High-frequency outreach, crisis response, and long-term stabilization support

CST (Community Support Team)

• Community-based mental health support focused on recovery, independence, and ongoing engagement
• Structured support for individuals stepping down from higher intensity services or needing preventative intervention

IIH (Intensive In-Home Services)

• Family-focused, in-home therapeutic support for children, adolescents, and caregivers
• Support aimed at reducing risk of out-of-home placement and improving family functioning

Personal Care Services

• Daily living support (ADLs) for individuals with mental health, disability, or substance use recovery needs
• Assistance with routines, safety, and maintaining independence

Tailored Care Management

• Care coordination for individuals with complex behavioral health and social needs
• Connecting clients to clinical services, housing, benefits, and community resources

Administrative Teams

• Intake, scheduling, documentation, and coordination support
• Ensuring continuity between clinical teams, clients, and external partners

Roles we commonly hire for

We recruit across all experience levels, from entry-level support roles to licensed clinical positions:

Clinical & Community Support

• Qualified Mental Health Professional (QMHP)
• Behavioral Health Technician / Support Worker
• Peer Support Specialist
• Case Manager
• Care Coordinator
• Licensed Clinical Staff (LCSW, LCMHC, LPC, LMFT where applicable)

ACTT & CST Services

• ACTT Team Member (multidisciplinary intensive support)
• CST Specialist / Community Support Worker

IIH Services

• IIH Specialist / In-Home Support Worker
• Family Support Technician

Care Management

• Tailored Care Manager
• Service Coordinator

Administrative

• Intake Specialist
• Scheduling / Operations Coordinator
• Documentation / Records Support

Education, experience & licensing

We work across a wide range of qualifications depending on role:

• Entry-level support roles: high school diploma or equivalent, plus relevant lived or work experience
• Behavioral health support roles: associate degree or equivalent experience in human services, psychology, or related fields
• Professional roles: bachelor’s degree in social work, psychology, counseling, or related field
• Licensed clinical roles: active state licensure where required (e.g. LCSW, LCMHC, LPC, LMFT)

We also value:

• Lived experience in recovery (especially for peer support roles)
• Direct experience in mental health or substance use services
• Trauma-informed, person-centered approaches

Certifications may include CPR/First Aid, crisis intervention training, or other state-specific behavioral health requirements depending on role.

What we look for

We review applications based on:

• Experience supporting individuals with mental health and/or substance use needs
• Ability to work in structured, often high-need community environments
• Communication and documentation skills appropriate to care coordination and clinical support
• Collaboration across clinical, family, and administrative teams
• Commitment to recovery-oriented, person-centered care

How the talent pool works

1. Submit your application and CV
2. Select the service areas and roles you are interested in
3. We review and tag your profile based on experience and qualifications
4. When a role opens, we search this talent pool first
5. If there is a match, we contact you with:
   • Role details
   • Service assignment (ACTT, CST, IIH, Personal Care, Care Management, or Admin)
   • Requirements and next steps

Why apply

• One application across all behavioural health service areas
• Consideration for multiple roles at different levels of responsibility
• Continuous review for future openings without reapplying
• Opportunities across clinical, community, and administrative pathways

Apply

Click “Apply” and submit your CV.
Please select all service areas and roles that match your experience or interest so we can align your application with upcoming opportunities.

This is a single application process used across multiple mental health and substance use services. Instead of advertising each role separately, we maintain a talent pool so we can hire quickly when needs arise.

If you are interested, please complete the application form and select the service areas and roles you would like to be considered for.

Service areas we hire for

Please select one or more areas of interest:

ACTT (Assertive Community Treatment Team)

• Intensive, multidisciplinary community treatment for individuals with severe and persistent mental health needs
• High-frequency outreach, crisis response, and long-term stabilization support

CST (Community Support Team)

• Community-based mental health support focused on recovery, independence, and ongoing engagement
• Structured support for individuals stepping down from higher intensity services or needing preventative intervention

IIH (Intensive In-Home Services)

• Family-focused, in-home therapeutic support for children, adolescents, and caregivers
• Support aimed at reducing risk of out-of-home placement and improving family functioning

Personal Care Services

• Daily living support (ADLs) for individuals with mental health, disability, or substance use recovery needs
• Assistance with routines, safety, and maintaining independence

Tailored Care Management

• Care coordination for individuals with complex behavioral health and social needs
• Connecting clients to clinical services, housing, benefits, and community resources

Administrative Teams

• Intake, scheduling, documentation, and coordination support
• Ensuring continuity between clinical teams, clients, and external partners

Roles we commonly hire for

We recruit across all experience levels, from entry-level support roles to licensed clinical positions:

Clinical & Community Support

• Qualified Mental Health Professional (QMHP)
• Behavioral Health Technician / Support Worker
• Peer Support Specialist
• Case Manager
• Care Coordinator
• Licensed Clinical Staff (LCSW, LCMHC, LPC, LMFT where applicable)

ACTT & CST Services

• ACTT Team Member (multidisciplinary intensive support)
• CST Specialist / Community Support Worker

IIH Services

• IIH Specialist / In-Home Support Worker
• Family Support Technician

Care Management

• Tailored Care Manager
• Service Coordinator

Administrative

• Intake Specialist
• Scheduling / Operations Coordinator
• Documentation / Records Support

Education, experience & licensing

We work across a wide range of qualifications depending on role:

• Entry-level support roles: high school diploma or equivalent, plus relevant lived or work experience
• Behavioral health support roles: associate degree or equivalent experience in human services, psychology, or related fields
• Professional roles: bachelor’s degree in social work, psychology, counseling, or related field
• Licensed clinical roles: active state licensure where required (e.g. LCSW, LCMHC, LPC, LMFT)

We also value:

• Lived experience in recovery (especially for peer support roles)
• Direct experience in mental health or substance use services
• Trauma-informed, person-centered approaches

Certifications may include CPR/First Aid, crisis intervention training, or other state-specific behavioral health requirements depending on role.

What we look for

We review applications based on:

• Experience supporting individuals with mental health and/or substance use needs
• Ability to work in structured, often high-need community environments
• Communication and documentation skills appropriate to care coordination and clinical support
• Collaboration across clinical, family, and administrative teams
• Commitment to recovery-oriented, person-centered care

How the talent pool works

1. Submit your application and CV
2. Select the service areas and roles you are interested in
3. We review and tag your profile based on experience and qualifications
4. When a role opens, we search this talent pool first
5. If there is a match, we contact you with:
   • Role details
   • Service assignment (ACTT, CST, IIH, Personal Care, Care Management, or Admin)
   • Requirements and next steps

Why apply

• One application across all behavioural health service areas
• Consideration for multiple roles at different levels of responsibility
• Continuous review for future openings without reapplying
• Opportunities across clinical, community, and administrative pathways

Apply

Click “Apply” and submit your CV.
Please select all service areas and roles that match your experience or interest so we can align your application with upcoming opportunities.

Pathways to Life, Inc.
Location: 2808 S. Croatan Highway, Suite D, Nags Head, NC 27959
Schedule: Full-time, with a flexible schedule based on member and family needs
Work Setting: Members’ homes, schools, community settings, and the Pathways to Life office

Position Overview

Pathways to Life, Inc. is seeking a compassionate and dependable Qualified Professional (QP) to join our Intensive In-Home Services team in Nags Head.

The IIH Qualified Professional provides family-focused therapeutic interventions to children and adolescents experiencing serious emotional or behavioral challenges. Services are provided primarily in members’ homes and community settings and are designed to stabilize the family, improve daily functioning, strengthen relationships, and reduce the risk of hospitalization or placement outside the home.

The ideal candidate is flexible, organized, comfortable working with families in their natural environments, and able to respond appropriately during crisis situations.

Primary Responsibilities

• Provide face-to-face, family-focused therapeutic interventions in members’ homes, schools, and community settings.

• Help children, adolescents, and families develop coping, communication, problem-solving, parenting, and behavior-management skills.

• Provide psychoeducation to help members and families understand diagnoses, symptoms, treatment recommendations, and effective coping strategies.

• Deliver interventions consistent with the member’s Person-Centered Plan and the Intensive In-Home service model.

• Participate in the development and ongoing revision of Person-Centered Plans and individualized Crisis Plans.

• Assist with implementing crisis-prevention and stabilization strategies.

• Respond appropriately during behavioral health crises and follow established safety and crisis-response procedures.

• Monitor member progress and document the effectiveness of interventions.

• Complete accurate service notes and other required documentation within agency timelines.

• Assist with Treatment Authorization Requests, NCTOPPS interviews, assessments, and other clinical documentation as assigned.

• Coordinate with schools, medical providers, behavioral health professionals, child-serving agencies, and other community resources.

• Identify and engage natural supports that can help the member and family maintain long-term stability.

• Participate in weekly team meetings and collaborate with the Licensed Team Lead, other IIH team members, and external providers.

• Support members and families during transitions and participate in discharge planning.

• Attend individual and group supervision and complete required clinical training.

• Maintain member confidentiality and comply with HIPAA, agency policies, payer requirements, and applicable service standards.

• Participate in quality-assurance, compliance, and accreditation activities.

• Maintain a professional and respectful approach with members, families, coworkers, and community partners.

Qualified Professional Requirements

Applicants must meet at least one of the following education and experience combinations:

• Bachelor’s degree in a human-services field with at least two years of documented experience working with the population served.

• Bachelor’s degree in a field other than human services with at least four years of documented experience working with the population served.

• Master’s degree in a human-services field with at least one year of documented experience working with the population served.

• Master’s degree in a field other than human services with at least two years of documented experience working with the population served.

Qualifying experience should include work with children or adolescents experiencing mental health, substance use, developmental, emotional, or behavioral needs.

Preferred Qualifications

• Previous experience providing Intensive In-Home, community-based, or family-centered behavioral health services.

• Experience working with children, adolescents, and families experiencing significant behavioral or emotional challenges.

• Familiarity with Person-Centered Plans, Crisis Plans, NCTOPPS, and Treatment Authorization Requests.

• Experience using an electronic health record system to complete behavioral health documentation.

• Knowledge of crisis intervention, care coordination, and community resources.

• Experience working with schools, child welfare agencies, juvenile justice, or other child-serving systems.

Skills and Abilities

The ideal candidate will be:

• Compassionate, patient, and respectful of family values and cultural differences.

• Comfortable providing services in members’ homes and other community settings.

• Able to build rapport with children, adolescents, parents, and caregivers.

• Calm and capable of following established procedures during crisis situations.

• Dependable and consistent with appointments, documentation, and follow-up.

• Organized and able to manage a flexible community-based schedule.

• Comfortable working independently while remaining actively engaged with the IIH team.

• Able to maintain appropriate professional boundaries.

• Responsive to supervision, feedback, and ongoing professional development.

Additional Requirements

• Possess a valid driver’s license and reliable transportation.

• Be able to travel regularly throughout the assigned service area.

• Successfully complete and maintain required CPR and Nonviolent Crisis Intervention certifications.

• Complete all required agency and IIH model training.

• Be able to regularly walk, stand, or stoop.

• Be able to occasionally lift, carry, push, or pull up to 25 pounds.

• Maintain a flexible schedule to meet the needs of members and families, including evening availability and occasional weekend hours.

Benefits

• Health, dental, and vision insurance

• Paid time off

• Paid holidays

• Retirement plan

About Pathways to Life, Inc.

Pathways to Life, Inc. provides community-based behavioral health services designed to support children, adults, and families in achieving stability, independence, and meaningful recovery. Our team is committed to high-quality, person-centered care, family collaboration, and helping members remain successful in their homes and communities.

Pathways to Life, Inc. is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Pathways to Life, Inc.
Location: 2808 S. Croatan Highway, Suite D, Nags Head, NC 27959
Schedule: Full-time, Monday–Friday, 8:00 a.m.–5:00 p.m., with flexibility based on member needs
Work Setting: Office, community, and school settings as needed

Position Overview

Pathways to Life, Inc. is seeking a compassionate and dependable Licensed Outpatient Therapist to join our Nags Head team.

The Outpatient Therapist provides individual, family, and group therapy to children, adolescents, adults, and families. This position maintains an outpatient therapy caseload and completes Diagnostic and Comprehensive Clinical Assessments for members entering services or being reevaluated for continued care.

The ideal candidate is clinically skilled, organized, responsive, and committed to providing high-quality, person-centered behavioral health services.

Primary Responsibilities

• Provide individual, family, and group therapy based on each member’s clinical needs and treatment goals.

• Maintain an assigned outpatient therapy caseload.

• Complete Diagnostic Assessments, Comprehensive Clinical Assessments, reassessments, and other clinical evaluations.

• Develop and update Person-Centered Plans and treatment goals in collaboration with members, families, and treatment teams.

• Submit completed assessments for review within 48 hours and make requested corrections within 24 hours.

• Complete accurate, clinically appropriate service notes for each therapy session within agency timelines.

• Assist with authorization and reauthorization requests and ensure required clinical information is complete.

• Maintain accurate tracking information related to assessments, treatment plans, authorizations, and service delivery.

• Coordinate care with families, schools, medical providers, behavioral health professionals, and other community supports.

• Support treatment teams in developing appropriate clinical goals and coordinated interventions.

• Provide crisis assessments and intervention when needed.

• Maintain complete, accurate, and confidential clinical records.

• Follow HIPAA requirements, professional ethical standards, agency policies, and applicable state and payer requirements.

• Maintain active professional licensure and complete all required continuing education.

• Participate in supervision, clinical meetings, training, quality-improvement activities, and accreditation-related responsibilities.

• Remain flexible and responsive to changes in assessment and therapy schedules.

Required Qualifications

• Master’s degree in social work, counseling, marriage and family therapy, clinical psychology, or a closely related behavioral health field.

• Active full or associate-level clinical license in North Carolina, such as LCSW, LCSWA, LCMHC, LCMHCA, or another qualifying behavioral health license.

• Knowledge of behavioral health assessment, diagnosis, treatment planning, and therapeutic interventions.

• Ability to provide individual, family, and group therapy within the scope of professional licensure.

• Strong clinical documentation and written communication skills.

• Ability to manage multiple responsibilities and meet firm documentation deadlines.

• Ability to work independently while collaborating effectively with a multidisciplinary team.

• Understanding of confidentiality, HIPAA, professional ethics, and clinical boundaries.

Preferred Qualifications

• Experience providing outpatient therapy to children, adolescents, young adults, and families.

• Experience completing Comprehensive Clinical Assessments and Diagnostic Assessments.

• Experience developing Person-Centered Plans and completing authorization or reauthorization documentation.

• Experience providing crisis assessments and interventions.

• Familiarity with electronic health record systems.

• Experience working with multicultural populations and multidisciplinary treatment teams.

Skills and Abilities

The ideal candidate will be:

• Compassionate, professional, and person-centered.

• Clinically confident while remaining open to supervision and collaboration.

• Organized and consistent with documentation and follow-up.

• Able to establish rapport while maintaining appropriate therapeutic boundaries.

• Comfortable working with members experiencing complex behavioral health needs.

• Able to organize and prioritize responsibilities in a fast-paced environment.

• Flexible when member needs require adjustments to the scheduled workday.

• Committed to providing ethical, culturally responsive, and evidence-based care.

Additional Requirements

• Maintain active North Carolina clinical licensure throughout employment.

• Complete all required agency training and professional development.

• Be able to regularly walk, stand, or stoop.

• Be able to occasionally lift, carry, push, or pull objects as required.

• Be prepared to provide services in office, community, or school settings when clinically appropriate.

• Be able to respond safely and appropriately during crisis situations.

• Maintain schedule flexibility, which may occasionally include evening or weekend availability.

Benefits

• Health, dental, and vision insurance

• Paid time off

• Paid holidays

• Retirement plan

• Clinical supervision toward full licensure when applicable

About Pathways to Life, Inc.

Pathways to Life, Inc. provides community-based behavioral health services designed to support individuals and families in achieving stability, independence, and meaningful recovery. Our team is committed to providing high-quality, person-centered care through clinical excellence, collaboration, and respect for the members and communities we serve.

Pathways to Life, Inc. is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Pathways to Life, Inc.
Location: 2808 S. Croatan Highway, Suite D, Nags Head, NC 27959
Schedule: Full-time, Monday–Friday, 8:00 a.m.–5:00 p.m., with flexibility based on member needs
Work Setting: Office, community, and members’ homes

Position Overview

Pathways to Life, Inc. is seeking a compassionate and dependable Certified Peer Support Specialist to join our Nags Head team.

The Peer Support Specialist uses personal lived experience with mental health and/or substance use recovery to provide hope, encouragement, education, and practical support to members. This position may provide services through the agency’s Peer Support Services program or as part of a Community Support Team.

The Peer Support Specialist helps members recognize their strengths, develop recovery skills, access community resources, and take an active role in their treatment and recovery.

Primary Responsibilities

• Provide individual and group peer support services in members’ homes, the community, and office settings.

• Use personal recovery experience appropriately to model hope, wellness, resilience, and meaningful change.

• Help members identify their strengths and establish personal recovery goals.

• Provide recovery-focused interventions using Wellness Management and Recovery (WMR) and Wellness Recovery Action Plan (WRAP) principles.

• Teach and reinforce coping skills, symptom-management strategies, relapse prevention, self-advocacy, wellness, and independent-living skills.

• Help members recognize triggers, identify natural supports, and create plans for maintaining stability.

• Support members in developing WRAP plans and using wellness tools in their daily lives.

• Assist members with accessing behavioral health, medical, housing, employment, educational, transportation, and community resources.

• Encourage members to take responsibility for and actively participate in their recovery.

• Participate in Person-Centered Plan development, implementation, and updates.

• Provide services and interventions consistent with each member’s Person-Centered Plan.

• Monitor members’ progress and communicate relevant updates to the assigned supervisor or treatment team.

• Participate in team meetings, care coordination, transition planning, and discharge planning.

• Support members during crisis situations under the direction of the assigned supervisor and according to agency procedures.

• Complete accurate service notes, progress updates, incident reports, and other required documentation within agency timelines.

• Maintain member confidentiality and comply with HIPAA, agency policies, and applicable service requirements.

• Meet established productivity and service-delivery expectations.

• Participate in supervision, required training, and quality-improvement activities.

Required Qualifications

• Current North Carolina Certified Peer Support Specialist certification.

• Personal lived experience with mental health and/or substance use recovery and the ability to use that experience appropriately to support others.

• Ability to maintain clear professional boundaries.

• Strong communication and interpersonal skills.

• Ability to complete accurate electronic documentation within required timelines.

• Basic computer skills and the ability to learn an electronic health record system.

• Ability to work independently in community settings and collaborate with a treatment team.

• Valid driver’s license, reliable transportation, and the ability to travel throughout the assigned service area.

Preferred Qualifications

• Previous experience providing peer support or community-based behavioral health services.

• Training or experience using WMR or WRAP.

• Familiarity with Person-Centered Planning, motivational interviewing, and recovery-oriented care.

• Knowledge of community resources in Dare County and the surrounding area.

Skills and Abilities

The ideal candidate will be:

• Compassionate, hopeful, and nonjudgmental.

• Comfortable sharing recovery experiences in a purposeful and professional way.

• Dependable and consistent with appointments, documentation, and follow-up.

• Able to build trust while maintaining appropriate boundaries.

• Respectful of each member’s choices and individual recovery journey.

• Organized and able to manage a community-based schedule.

• Comfortable working both independently and as part of a team.

• Committed to helping members build confidence, independence, and lasting recovery skills.

Additional Requirements

• Successfully complete and maintain required CPR and NCI-B certifications.

• Complete all required agency training.

• Be able to regularly walk, stand, or stoop.

• Be able to occasionally lift, carry, push, or pull up to 25 pounds.

• Be able to drive regularly to provide services in office, home, and community settings.

• Maintain flexibility to accommodate member needs, which may occasionally include evening or weekend hours.

Benefits

• Health, dental, and vision insurance

• Paid time off

• Paid holidays

• Retirement plan

About Pathways to Life, Inc.

Pathways to Life, Inc. provides community-based behavioral health services designed to support individuals and families in achieving stability, independence, and meaningful recovery. Our team is committed to person-centered care, respect, collaboration, and the belief that every member has the ability to grow and build a meaningful life in the community.

Pathways to Life, Inc. is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Pathways to Life, Inc.
Location: 2808 S. Croatan Highway, Suite D, Nags Head, NC 27959
Schedule: Full-time, in person, Monday–Friday, 8:00 a.m.–5:00 p.m., with flexibility based on program and member needs

Position Overview

Pathways to Life, Inc. is seeking a compassionate and engaging Substance Abuse Intensive Outpatient Program (SAIOP) Facilitator to join our Nags Head team.

The SAIOP Facilitator provides group and individual substance use treatment services to members working toward recovery. This position facilitates structured SAIOP groups, develops treatment activities and lesson plans, provides individual counseling, completes clinical documentation, assists members in overcoming barriers to treatment, and coordinates care with families, providers, and community resources.

The ideal candidate understands substance use disorders and evidence-based treatment practices and can create a structured, respectful, and nonjudgmental environment in which members feel supported and accountable.

Primary Responsibilities

• Facilitate structured SAIOP group sessions addressing substance use, recovery, relapse prevention, coping skills, healthy decision-making, and other relevant treatment topics.
• Develop engaging lesson plans, educational materials, and therapeutic activities for group and individual sessions.
• Conduct initial assessments to identify members’ substance use histories, treatment needs, strengths, barriers, and recovery goals.
• Collaborate with members and the treatment team to develop individualized Person-Centered Plans and Crisis Plans.
• Review and update Person-Centered Plans according to agency, payer, and regulatory requirements.
• Provide individual counseling to address members’ specific recovery needs, challenges, and treatment goals.
• Help members address barriers to treatment, including transportation, childcare, healthcare, housing, and other basic needs.
• Monitor member attendance, participation, progress, and continued engagement in services.
• Follow up with members who are absent, disengaged, or at risk of becoming noncompliant with treatment.
• Provide crisis intervention and coordinate higher levels of care or community resources when necessary.
• Complete accurate group notes, individual service notes, treatment plans, assessments, reports, and other required documentation within agency timelines.
• Complete required NCTOPPS interviews by the second billable visit and maintain subsequent interviews according to applicable requirements.
• Maintain current consents for treatment coordination with probation officers, shelters, family members, providers, and other involved parties.
• Coordinate services with medical professionals, therapists, social workers, community providers, and other members of the treatment team.
• Connect members with additional treatment, recovery, housing, medical, and community resources when needed.
• Participate in member discharge planning and support appropriate transitions from SAIOP services.
• Participate in regular clinical supervision, team meetings, training, and professional-development activities.
• Maintain awareness of current research, best practices, and evidence-based approaches to substance use treatment.

Required Qualifications

• Bachelor’s or master’s degree in social work, psychology, counseling, human services, or another related behavioral health field.
• Current or eligible North Carolina substance use credential, including LCAS, LCAS-A, CADC/CDAC, and/or CCS.
• Knowledge of substance use disorders, the recovery process, treatment modalities, and evidence-based practices.
• Experience facilitating therapeutic or psychoeducational groups.
• Ability to complete timely, accurate, and confidential clinical documentation.
• Understanding of the ethical, legal, and confidentiality requirements associated with substance use treatment.
• Strong verbal, written, interpersonal, and organizational skills.
• Ability to establish appropriate rapport while maintaining professional and therapeutic boundaries.

Preferred Experience

• Previous experience providing substance use treatment in an intensive outpatient, outpatient, residential, or community-based setting.
• Experience developing and facilitating structured group curricula.
• Familiarity with Person-Centered Plans, Crisis Plans, NCTOPPS, and electronic health records.
• Experience coordinating care with probation, healthcare providers, families, shelters, and community agencies.
• Crisis-intervention experience.

Skills and Abilities

The ideal candidate will be:

• Compassionate, patient, and nonjudgmental.
• Confident leading groups and managing different personalities and levels of participation.
• Able to build rapport while maintaining clear professional boundaries.
• Dependable and consistent with attendance, preparation, documentation, and follow-up.
• Comfortable responding calmly and appropriately during emotionally charged or crisis situations.
• Able to work both independently and as part of a multidisciplinary treatment team.
• Organized and capable of managing multiple members, deadlines, and documentation requirements.
• Committed to helping members develop practical skills that support long-term recovery.

Additional Requirements

• Successfully complete and maintain required CPR and NCI-B certifications.
• Maintain all credentials and required continuing education throughout employment.
• Be able to regularly walk, stand, or stoop.
• Be able to occasionally lift, carry, push, or pull up to 25 pounds.
• Possess a valid driver’s license and be able to drive as required for assigned responsibilities.
• Work in person at the Pathways to Life Nags Head office.
• Maintain schedule flexibility to accommodate program operations and member needs, which may occasionally include evening or weekend hours.

Benefits

• Health, dental, and vision insurance
• Paid time off
• Paid holidays
• Retirement plan

About Pathways to Life, Inc.

Pathways to Life, Inc. provides community-based behavioral health services designed to support individuals and families in achieving stability, independence, and meaningful recovery. Our team is committed to providing high-quality, person-centered care through respectful collaboration, clinical accountability, and connection to meaningful community resources.

Pathways to Life, Inc. is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Pathways to Life, Inc.
Location: 2808 S. Croatan Highway, Suite D, Nags Head, NC 27959
Schedule: Full-time, Monday–Friday, 8:00 a.m.–5:00 p.m.

Position Overview

Pathways to Life, Inc. is seeking a highly organized and detail-oriented Authorization Assistant to join our Nags Head office and support the authorization process for behavioral health services.

Working under the supervision of the Authorization Specialist, this position helps ensure that authorization and reauthorization requests are complete, accurate, properly tracked, and submitted on time. The Authorization Assistant reviews clinical documentation, maintains electronic records and tracking systems, communicates with clinical staff regarding missing information, and supports the organization’s quality and compliance efforts.

This is an excellent opportunity for someone who is dependable, comfortable working with detailed information, and able to manage multiple deadlines in a fast-paced behavioral health environment.

Primary Responsibilities

• Receive and log authorization and reauthorization packages submitted by Licensed Professionals and Team Leads.
• Review documentation for completeness and accuracy, including Comprehensive Clinical Assessments, Person-Centered Plans, Crisis Plans, service orders, intake documents, and supporting forms.
• Confirm that required guardianship, consent, and signature documentation is complete and properly maintained.
• Verify that authorization packages meet applicable NC DHHS, Managed Care Organization, and Pathways to Life requirements.
• Communicate with Team Leads and Licensed Professionals regarding missing, incomplete, or incorrect documentation.
• Submit verified authorization packages to the Authorization Specialist for final review and submission through the appropriate MCO portal.
• Upload verified documents, authorization receipts, and audit tools into the electronic health record.
• Update authorization tracking spreadsheets and team census records.
• Maintain denial and request tracking logs and follow up with staff to ensure requested information is received on time.
• Track authorization approvals, denials, pending requests, and reauthorization deadlines.
• Provide regular status updates to the Authorization Specialist, Team Leads, and Program Directors.
• Assist with internal audits, documentation reviews, CARF compliance, quality-improvement activities, and the Records Review Committee.
• Review MCO communications and bulletins and notify leadership of relevant authorization or documentation changes.
• Complete additional administrative and data-management duties as assigned.

Preferred Qualifications

• At least one year of administrative experience in a behavioral health, medical, healthcare, or social-services setting is preferred.
• Previous experience with behavioral health authorizations, insurance verification, clinical documentation, or medical records is strongly preferred.
• Familiarity with electronic health record systems, particularly Pangea Health, is a plus.
• General understanding of behavioral health documentation requirements and MCO authorization processes is preferred.
• Advanced proficiency with Google Workspace, including Google Docs, Sheets, Slides, Calendar, and Gmail.
• Strong data-entry, recordkeeping, and computer skills.
• High school diploma or equivalent required.

Skills and Abilities

The ideal candidate will be:

• Exceptionally organized and detail-oriented.
• Able to identify missing or inconsistent information.
• Comfortable managing multiple priorities and time-sensitive deadlines.
• Able to work independently while following established procedures.
• Professional and responsive when communicating with clinical staff and leadership.
• Able to exercise good judgment and maintain strict confidentiality.
• Familiar with HIPAA requirements and the handling of protected health information.
• Comfortable working with diverse populations and multidisciplinary teams.
• Accurate, dependable, and consistent with follow-up.

Additional Requirements

• Complete all required company training within 30 days of hire.
• Successfully complete and maintain required CPR and CPI certifications.
• Have no substantiated findings of abuse or neglect listed on the North Carolina Health Care Personnel Registry.
• Disclose criminal convictions as required. Hiring decisions will be made in accordance with agency policy and applicable state regulations.
• Be able to occasionally lift, carry, push, or pull up to 25 pounds.
• Be able to drive a motor vehicle as required for assigned responsibilities.
• Maintain schedule flexibility when operational needs require occasional evening or weekend availability.

Benefits

• Health, dental, and vision insurance
• Paid time off
• Paid holidays

• Retirement plan

About Pathways to Life, Inc.

Pathways to Life, Inc. provides community-based behavioral health services designed to support individuals and families in achieving stability, independence, and meaningful recovery. Our team is committed to quality care, timely access to services, regulatory compliance, and respectful collaboration with the members and communities we serve.

Pathways to Life, Inc. is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Pathways to Life, Inc. | Greenville, NC

This is not a “sit quietly behind the desk” position.

You are the first person members, families, and community partners see when they walk through the door. You set the tone for the office, keep communication moving, and help clinical teams stay organized throughout the day.

At Pathways to Life, our Front Desk Administrator supports a behavioral health team serving children, adults, and families across the Greenville community. On a typical day, you may greet a parent arriving for services, help a clinician coordinate schedules, answer time-sensitive calls, and organize documentation that keeps services running without delays.

If you work well in a fast-moving environment and like being the person people rely on, this role will fit you well.

What You’ll Do

• Welcome members, families, and visitors in a professional and respectful manner

• Answer incoming calls and route messages to the correct staff quickly

• Schedule appointments and help manage daily office flow

• Scan, organize, and maintain client and administrative documents

• Support compliance requirements by protecting confidential and HIPAA-sensitive information

• Assist leadership and clinical staff with administrative tasks and office coordination

• Monitor office supplies and help maintain a clean, organized workspace

• Support communication between providers, staff, and community partners

What Helps You Succeed Here

• You stay organized even when multiple things happen at once

• You communicate clearly with families, staff, and community partners

• You notice details others miss

• You can shift priorities without losing track of responsibilities

• You arrive on time, follow through, and handle responsibilities independently

• You stay calm and professional during high-volume or stressful moments

Qualifications

• High School Diploma or GED required

• Associate degree preferred

• 1+ year of front desk, receptionist, or administrative experience

• Experience in healthcare, behavioral health, or medical offices preferred

• Comfortable using email, Google Workspace, scheduling systems, and basic office technology

Why Employees Stay Here

• Stable behavioral health organization serving North Carolina communities since 2006

• Team environment where staff regularly support each other during high-volume days

• Opportunity for advancement into administrative and operational leadership roles

• Meaningful work that directly supports children, adults, and families receiving care

Before You Apply

This role handles:

• First impressions

• Confidential information

• High call volume

• Fast-moving office coordination

The people who succeed here are dependable, organized, and comfortable staying busy throughout the day.

Apply Today

If you want a position where your work directly helps staff, members, and families every day, we encourage you to apply and join the Pathways to Life team.

Pathways to Life, Inc is an EEO Employer – M/F/Disability/Protected Veteran Status

We are seeking a talented individual who shares our focus and dedication for those we serve and support.  This is a role that is key for service delivery within the Community Supports Team Service area and designed to truly make a difference in the lives of the individuals that are served, improving the quality of life and connection to community.   

What you will do

The Community Supports Team Substance Abuse Professional under the supervision of the Team Lead will support members that are identified to have ongoing treatment for Substance Abuse co-occurring with a mental health diagnosis. You will perform assessments and person-centered treatment planning in coordination with the CST partners.  You will be assisting members in symptom monitoring and management, along with substance abuse education to reduce a higher level of care.  You will assist in promoting positive leisure activity development and various areas of skill building in order to maintain recovery.  You will perform assessments to determine best practice in crisis planning along with assisting in maintaining a renewing authorization to ensure that the member receives all services necessary on the continuum of care.   

Additionally, you will have the opportunity to practice autonomy with your existing team, while collaborating with the treatment team. We will look to you to help growth of service area; this will occur through your connections to community engagement while working in collaboration with various behavioral health resources.   

Qualifications to join a winning team

If you are ready to make a difference in the lives of those within the Community Supports Team Services we encourage you to apply if you are

Licensure/Certification:
Must hold one of the following North Carolina substance use credentials:

• CADC (Certified Alcohol and Drug Counselor)

• LCAS (Licensed Clinical Addiction Specialist)

• LCAS-A (LCAS Associate)

• CCS (Certified Clinical Supervisor)

Pathways to Life, Inc. offers comprehensive compensation and benefit to full time employees including

• Competitive compensation with regular performance feedback

• Healthcare Insurance including Medical, Dental and Vision

• Paid Time Off

• Per Diem and Part Time Options available.  

Who we are

Pathways to Life is a local wellness organization that is committed to helping individuals and families achieve wellness.  We specialize in mental health, substance abuse, outpatient services, laboratory testing, medication management, and community and in home mental health services for adults and children.  

Since 2006 we have been providing quality services to our local communities through proven programs and treatment methods delivered to our clients by local and qualified professional staff who understand the importance of affecting positive change and restoring wellness in the lives of all that we serve.  

What we believe

At Pathways to Life, our mission is to foster continual growth in the lives of those we serve., our colleagues, our culturally diverse communities and ourselves. Our efforts enhance recovery, wellness, self-determination and independence by providing person centered supports, advocacy and outreach efforts delivered with empathy and respect. Pathways prides itself on whole person treatment and we believe in our clients and staff having as many healthy resources as possible.  

Physical Demands

• Regularly walk, stand or stoop

• occasionally lift, carry, push or pull

• move objects weighing up to 25 pounds

• regularly drive a motor vehicle

• must be physically able to complete NCI-B and CPR

If you are ready to make a real difference in the lives of people, we serve please apply today to join our team.  Pathways to Life, Inc. is an equal opportunity employer providing reasonable accommodation to qualified employees who have protected disabilities protected by applicable laws, regulations and ordinances. 

New Year. New Opportunity. Meaningful Impact.

What You Will Do

• Under the supervision of the CST Team Lead, the Community Supports Team Substance Abuse Professional provides direct, community-based services to members with identified substance use needs that co-occur with mental health diagnoses.
• In this role, you will:
• Conduct assessments and develop person-centered treatment plans in collaboration with CST partners
• Support members with symptom monitoring, substance use education, and recovery-focused interventions aimed at reducing the need for higher levels of care
• Assist individuals in building coping skills, daily living skills, and positive leisure activities to support long-term recovery
• Participate in crisis planning and ongoing care coordination to ensure continuity across the continuum of care
• Support authorization renewals to ensure members receive appropriate and uninterrupted services
• Work with a high level of professional autonomy while collaborating closely with an interdisciplinary treatment team
• Contribute to the growth of the service area through community engagement and collaboration with behavioral health and community resources

• Must hold one of the following North Carolina substance use credentials:
• CADC (Certified Alcohol and Drug Counselor)
• LCAS (Licensed Clinical Addiction Specialist)
• LCAS-A (LCAS Associate)
• CCS (Certified Clinical Supervisor)

• Competitive compensation with regular performance feedback
• Healthcare Insurance including Medical, Dental and Vision
• Paid Time Off
• Per Diem and Part Time Options available.  

Who we are

What we believe

Physical Demands

• Regularly walk, stand or stoop
• occasionally lift, carry, push or pull
• move objects weighing up to 25 pounds
• regularly drive a motor vehicle
• must be physically able to complete NCI-B and CPR

Location: Smithfield, North Carolina / Selma, North Carolina
Field-based role (local travel required)

Job Summary

Provide Intensive In-Home (IIH) services to children and adolescents (ages 5–17) and their families on a part-time, per diem basis. Deliver 2–6 hours of weekly in-home therapy per family as clinically needed. Maintain a variable caseload of up to 8–12 families, depending on service demand and assignment. Focus on reducing crisis events, improving family functioning, and preventing higher levels of care (hospitalization or placement).

Key Responsibilities

• Provide in-home therapy and behavioral interventions on a scheduled and as-needed per diem basis
• Deliver psychoeducation and skill-building to caregivers and youth
• Maintain a flexible caseload of up to 8–12 active families
• Complete clinical documentation within 24–48 hours of service delivery
• Participate in weekly supervision (1 hour) and required team meetings as scheduled
• Respond to crisis situations (phone and in-person as clinically indicated)
• Coordinate care with schools, DSS, juvenile justice, and outpatient providers
• Develop and implement Person-Centered Plans with 30-day measurable goals
• Track progress and adjust interventions based on client outcomes

Required Qualifications

Must meet North Carolina Qualified Professional (QP) criteria:

• Bachelor’s degree in Human Services + 2 years post-graduate experience with children/adolescents
  OR
• Bachelor’s degree in any field + 4 years experience with children/adolescents
  OR
• Master’s degree in Human Services + 1 year experience
  OR
• Master’s degree in any field + 2 years experience

Preferred Qualifications

• Experience with IIH, community-based services, or crisis intervention

Compensation

Compensation is competitive and based on relevant education, licensure, and experience, paid on a per diem/service delivery basis.

Work Environment

• Field-based (in-home/community settings)

Additional Requirements

• Valid driver’s license and insured vehicle required (daily travel)
• Ability to lift up to 25 pounds
• Completion of CPR and NCI training within 30 days of hire

Who We Are Looking For

We are looking for exceptional behavioral health professionals who are ready to make a real difference in the lives of individuals facing mental health and substance use challenges. As a Community Support Team (CST) Qualified Professional, you will play a critical role in helping individuals achieve stability, build resilience, and successfully navigate their recovery journey within their communities.

This is more than a case management position, it's an opportunity to become a trusted advocate, problem solver, and catalyst for positive change. You will work alongside a multidisciplinary team to provide intensive community-based services, coordinate care, connect individuals to vital resources, and help remove barriers that impact their health, recovery, and overall well-being.

We are seeking motivated professionals who are passionate about serving others, thrive in a fast-paced environment, and are committed to delivering high-quality, person-centered care. If you are looking for a career where your work has a direct and lasting impact, where every day presents an opportunity to help someone move closer to their goals, and where your expertise is valued, we invite you to join our team.

What You Will Do

As a Community Support Team (CST) Qualified Professional, you will work directly with adults experiencing mental health and substance use challenges, helping them build the skills, confidence, and support systems necessary to live successfully within their communities. You will serve as a key member of a multidisciplinary treatment team, providing individualized, community-based interventions that promote recovery, independence, stability, and overall wellness.

In this role, you will meet members where they are, both physically and emotionally. Through meaningful engagement, therapeutic interventions, crisis support, skill development, and care coordination, you will help individuals overcome barriers that impact their daily lives. Whether assisting a member in managing symptoms, connecting them with community resources, strengthening family relationships, or developing coping strategies, your work will create measurable and lasting change.

You will have the opportunity to work independently in the community while receiving ongoing support and clinical guidance from your Team Lead and fellow behavioral health professionals. This position offers a unique balance of autonomy, collaboration, and direct service, allowing you to build strong relationships with members while partnering with community providers, healthcare professionals, and support networks to ensure comprehensive care.

Success in this role requires compassion, strong clinical judgment, adaptability, and a genuine commitment to helping individuals achieve their personal recovery goals. Every day presents an opportunity to make a meaningful impact in the lives of the people and families we serve.

What We Offer

At Pathways to Life, we recognize that our employees are our greatest asset. We are committed to creating an environment where professionals can grow, succeed, and make a lasting impact in the communities they serve.

Our full-time team members enjoy:

• Competitive compensation
• Performance-based incentives and advancement opportunities
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Full-Time, Part-Time, and Per Diem opportunities
• Clinical support and team collaboration
• Opportunities for professional development and career growth

Why Behavioral Health Professionals Choose Pathways to Life

At Pathways to Life, we understand that great care starts with great people. We are committed to creating an environment where behavioral health professionals can thrive, grow, and make a meaningful impact in the communities they serve.

When you join our team, you can expect:

• Meaningful Work – Build lasting relationships with individuals and families while helping them achieve recovery, stability, and independence.
• Autonomy with Support – Enjoy the flexibility of working in the community while receiving guidance, collaboration, and clinical support from experienced leaders and teammates.
• A Team-Oriented Culture – Work alongside dedicated professionals who are passionate about behavioral health and committed to supporting one another's success.
• Opportunities for Growth – We believe in promoting from within and providing opportunities for professional development, leadership advancement, and continued learning.
• Community Impact – Serve the communities where you live and work, creating positive change for individuals, families, and neighborhoods across North Carolina.
• Recognition for Performance – We value hard work, dedication, and quality service delivery and believe employees should be recognized for their contributions.
• Mission-Driven Leadership – Our leadership team understands behavioral healthcare and is committed to providing the resources, support, and guidance necessary for employee success.

Whether you are an experienced behavioral health professional or looking to take the next step in your career, Pathways to Life offers an opportunity to do meaningful work, grow professionally, and become part of a team dedicated to changing lives.

Qualifications to Join Our Team

We are seeking dedicated professionals who are passionate about helping adults living with mental health and substance use challenges achieve recovery, stability, and independence. If you are committed to providing person-centered care and making a meaningful impact in your community, we encourage you to apply.

Minimum Qualifications

Applicants must meet one of the following criteria:

• Bachelor's Degree in a Human Services field and a minimum of two (2) years of post-graduate experience working with adults.
• Bachelor's Degree in a non-Human Services field and a minimum of four (4) years of post-graduate experience working with adults.
• Master's Degree in a Human Services field and a minimum of one (1) year of post-graduate experience working with adults.
• Master's Degree in a non-Human Services field and a minimum of two (2) years of post-graduate experience working with adults.

Preferred Qualifications

• Experience providing community-based behavioral health services.
• Experience working with individuals experiencing serious mental illness, co-occurring mental health and substance use disorders.
• Active or associate-level licensure in North Carolina preferred: LCMHC / LCMHC-A, LCSW / LCSW-A, LCAS / LCAS-A

About Pathways to Life

Since 2006, Pathways to Life has been dedicated to helping individuals and families achieve wellness through high-quality behavioral healthcare services. We provide mental health, substance use, medication management, outpatient, and community-based services designed to promote recovery, resilience, and independence.

Our success is built upon a team of compassionate professionals who believe in treating every individual with dignity, respect, and empathy. Through evidence-based practices, strong community partnerships, and person-centered care, we help individuals and families overcome challenges and build healthier futures.

What We Believe

At Pathways to Life, we believe that recovery is possible and that every person deserves the opportunity to live a fulfilling and meaningful life.

Our mission is to foster continual growth in the lives of those we serve, our employees, and our communities. We enhance recovery, wellness, self-determination, and independence through compassionate, person-centered services that empower individuals to achieve their goals.

We value collaboration, integrity, accountability, service excellence, and a commitment to whole-person care. By recognizing each individual's strengths and supporting their unique journey, we create opportunities for lasting positive change.

Pathways to Life, Inc. | Nags Head, NC

Let’s be real… this isn’t “just a front desk job.”

You’re the first impression. The vibe setter. The calm in the chaos.

At Pathways to Life, our Front Desk Admin is the person who keeps everything flowing—welcoming members, supporting staff, and making sure the day runs smoother than it should.

If you’re organized, people-focused, and know how to handle a busy office without breaking a sweat, keep reading.

What You’ll Be Doing (aka your daily impact)

• Be the go-to person at the front desk—greeting members, families, and visitors with professionalism and warmth

• Answer calls, route messages, and keep communication moving (no dropped balls here)

• Keep the office running behind the scenes—scheduling, scanning, organizing, and supporting the team

• Help maintain a clean, welcoming, and professional space

• Support compliance by handling documents carefully and protecting confidential information (HIPAA matters here)

• Assist leadership and clinical staff with day-to-day administrative needs

What Makes You a Great Fit

• You’re naturally organized and detail-oriented

• You don’t get overwhelmed—you get focused

• You know how to talk to people (and you actually like it)

• You can juggle multiple tasks without things slipping through the cracks

• You show up on time, ready to go, and dependable

The Basics

• High School Diploma required (Associate’s preferred)

• 1+ year of admin/front desk experience (healthcare = bonus points)

• Comfortable with computers (Google, email, basic systems)

Why People Like Working Here

• You’re part of something meaningful—we serve real people, not just paperwork

• Supportive team environment (we actually help each other here)

• Stable, growing behavioral health organization

• Opportunity to grow if you show initiative

A Quick Reality Check

This role matters. A lot.

You’ll be trusted with:

• First impressions

• Confidential information

• Keeping things organized when others aren’t

If you like staying busy, being needed, and making an impact every day—you’ll thrive here.

Ready to Apply and join our Pathways to Life family?  Just click Apply.

Pathways to Life, Inc. | Smithfield, NC

Let’s be real… this isn’t “just a front desk job.”

You’re the first impression. The vibe setter. The calm in the chaos.

At Pathways to Life, our Front Desk Admin is the person who keeps everything flowing—welcoming members, supporting staff, and making sure the day runs smoother than it should.

If you’re organized, people-focused, and know how to handle a busy office without breaking a sweat, keep reading.

What You’ll Be Doing (aka your daily impact)

• Be the go-to person at the front desk—greeting members, families, and visitors with professionalism and warmth

• Answer calls, route messages, and keep communication moving (no dropped balls here)

• Keep the office running behind the scenes—scheduling, scanning, organizing, and supporting the team

• Help maintain a clean, welcoming, and professional space

• Support compliance by handling documents carefully and protecting confidential information (HIPAA matters here)

• Assist leadership and clinical staff with day-to-day administrative needs

What Makes You a Great Fit

• You’re naturally organized and detail-oriented

• You don’t get overwhelmed—you get focused

• You know how to talk to people (and you actually like it)

• You can juggle multiple tasks without things slipping through the cracks

• You show up on time, ready to go, and dependable

The Basics

• High School Diploma required (Associate’s preferred)

• 1+ year of admin/front desk experience (healthcare = bonus points)

• Comfortable with computers (Google, email, basic systems)

Why People Like Working Here

• You’re part of something meaningful—we serve real people, not just paperwork

• Supportive team environment (we actually help each other here)

• Stable, growing behavioral health organization

• Opportunity to grow if you show initiative

A Quick Reality Check

This role matters. A lot.

You’ll be trusted with:

• First impressions

• Confidential information

• Keeping things organized when others aren’t

If you like staying busy, being needed, and making an impact every day—you’ll thrive here.

Ready to Apply and join our Pathways to Life family?  Just click Apply.

Who We Are Looking For

We are seeking a compassionate, organized, and detail-oriented Intake Coordinator to serve as the first point of contact for individuals seeking services. The ideal candidate is customer-focused, professional, and passionate about helping individuals access behavioral health and substance use treatment services. This individual must be able to manage multiple priorities, maintain confidentiality, and work effectively in a fast-paced environment.

What You Will Do

• Answer incoming calls and respond to inquiries in a professional and timely manner.

• Conduct intake interviews and collect required client information and documentation.

• Verify insurance coverage and eligibility when applicable.

• Schedule appointments and coordinate admissions with clinical staff.

• Maintain accurate and confidential client records in the electronic health record (EHR) system.

• Explain program services, policies, and procedures to prospective clients.

• Follow up with referrals, clients, and community partners as needed.

• Coordinate assessments and referrals to appropriate services.

• Collaborate with Tailored Care Management, outpatient providers, and community partners to ensure continuity of care.

• Ensure compliance with HIPAA and all applicable confidentiality requirements.

• Assist with general administrative and front desk duties.

What We Offer

• Competitive salary

• Health, dental, and vision insurance

• Paid time off and holidays

• Professional development opportunities

• Supportive and mission-driven work environment

• Multiple voluntary benefit options

Qualifications

Education

• Bachelor’s degree in a Human Services field plus 2 years of full-time experience with the population served

• OR

• Bachelor’s degree in a non-Human Services field plus 4 years of related full-time experience

Experience

• 2 years of experience in behavioral health, healthcare intake, customer service, case management, or administrative support preferred.

• Experience with mental health and substance use services, Medicaid eligibility verification, referrals, scheduling assessments, and coordination of care preferred.

Required Knowledge & Skills

• Knowledge of mental health and substance use disorders.

• Strong communication, interpersonal, and customer service skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Excellent organizational, time management, and documentation skills.

• Experience with electronic health records (EHRs) and Microsoft Office or Google Workspace.

• Ability to maintain confidentiality and professional boundaries.

Preferred Qualifications

• Experience with Medicaid-funded behavioral health services.

• Familiarity with North Carolina behavioral health systems.

• Experience working with managed care organizations, Tailored Plans, or community-based services.

• Bilingual (English/Spanish) preferred.

About Pathways to Life

At Pathways to Life Inc., we are dedicated to helping individuals access the support and services they need to achieve lasting recovery and improved well-being. Our team is committed to providing compassionate, person-centered care while fostering a supportive and collaborative workplace. As an Intake Coordinator, you will play a critical role in creating a positive first impression and helping individuals begin their journey toward success.

Equal Opportunity Statement

Pathways to Life Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

POSITION SUMMARY

Pathways to Life is expanding its ACT team and adding psychiatric care provider hours to match a growing census. This role works in partnership with, and under the supervision of, the team psychiatrist, sharing the psychiatric care provider function. It is a fully integrated team role: the provider attends daily team meetings and sees members where they live rather than only in an office.

Important: under NC Medicaid Clinical Coverage Policy 8A-1, the roles and responsibilities of the ACT psychiatric care provider cannot be met through telemedicine or telepsychiatry. This position requires in-person service delivery.

ESSENTIAL DUTIES

• Assess and treat members’ psychiatric symptoms and monitor medication response and side effects, with most members seen within four to six weeks of their last appointment and many contacts occurring in the community

• Collaborate with the team leader in sharing clinical responsibility for monitoring member treatment

• Work with the team’s nurses to develop and implement medication administration policies and to oversee members’ medical care, including regular health screenings

• Educate team members on psychiatric and non-psychiatric medications, side effects, and related health conditions

• Provide diagnostic and medication education to members using a shared decision-making approach

• Participate in daily team meetings and treatment planning meetings in proportion to scheduled hours

• Provide brief formal or informal therapy

• Share psychiatric back-up coverage after hours and on weekends on a rotating basis

MINIMUM QUALIFICATIONS

• Nurse Practitioner: current NC licensure meeting the approval and practice parameters in 21 NCAC 36.0800, with at least three years of full-time experience treating individuals with serious and persistent mental illness

• Physician Assistant: current NC licensure meeting the requirements of 21 NCAC 32S.0200, with at least three years of full-time experience treating individuals with serious and persistent mental illness

• Current DEA registration

• Valid North Carolina driver’s license, reliable transportation, and auto insurance meeting agency minimums

• Ability to pass a criminal background check, drug screen, healthcare sanctions screening, and health screening including TB

PREFERRED QUALIFICATIONS

• Prior experience on an ACT team or in another community-based psychiatric setting

• Experience with long-acting injectable antipsychotics and clozapine monitoring

• Familiarity with TMACT fidelity standards

REQUIRED TRAINING

The following must be completed within the first 120 calendar days of hire:

• DHHS-approved High-Fidelity ACT training

• Crisis Response training

• Brief Motivational Interviewing

• Person-Centered Thinking

These requirements are waived where the candidate provides written documentation of successful completion within the previous 12 months. Applicants transferring from another North Carolina ACT team are encouraged to submit training transcripts with their application.

EQUAL OPPORTUNITY

Pathways to Life, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations are available to applicants and employees with disabilities.

POSITION SUMMARY

This is a dedicated master’s-level Qualified Professional position on a growing ACT team. The role carries a small group of assigned members, facilitates their person-centered planning, and delivers a broad range of rehabilitative and clinical interventions in the community. Candidates who bring a specialty — trauma-focused care, CBT for psychosis, supportive housing, forensic and legal issues, family work — will have room to build that specialty into the team.

ESSENTIAL DUTIES

• Facilitate the person-centered planning process for assigned members, including annual rewrites and updates as needs change

• Deliver psychosocial rehabilitative interventions across daily living skills, social skills, money management, and community resource use

• Provide cognitive-behavioral interventions targeting psychological and behavioral problems, within the scope of training and supervision

• Provide tenancy support services, including assistance obtaining and maintaining safe, affordable housing and advocacy on tenancy rights

• Assist members with entitlements, benefit applications, and redeterminations

• Support family and natural support engagement, including psychoeducation

• Assess risk factors, develop functional crisis plans, and monitor response to treatment

• Cross-train fellow team members in an area of developed expertise

TEAM EXPECTATIONS

• Attend the daily team meeting, Monday through Friday

• Participate in the team’s 24/7/365 on-call rotation as first responder for crisis calls

• Deliver the majority of services in the community; on average 75% of face-to-face contacts occur in non-office settings

• Support the team standard of seeing each member on average 1.5 times per week for a minimum of 60 minutes

• Provide services on evenings, weekends, and holidays as scheduled by the team

• Complete documentation in the electronic health record within required timeframes

MINIMUM QUALIFICATIONS

• Master’s degree in a human services field and Qualified Professional status as defined in 10A NCAC 27G .0104(19)

• Knowledge, skills, and abilities appropriate to serving adults with serious and persistent mental illness

• Valid North Carolina driver’s license, reliable personal transportation, and auto insurance meeting agency minimums

• Ability to pass a criminal background check, drug screen, healthcare sanctions screening, and health screening including TB

• Current CPR and First Aid certification, or willingness to obtain within 30 days of hire

• Proficiency with electronic health records and standard office software

PREFERRED QUALIFICATIONS

• Licensed or associate-licensed mental health professional (LCSW, LCSW-A, LCMHC, LCMHC-A, LMFT, LMFT-A, LPA)

• Prior experience on an ACT, CST, or other intensive community-based team

• Demonstrated specialty in trauma-informed care, supportive housing, psychiatric rehabilitation, forensic and legal issues, or family psychoeducation

REQUIRED TRAINING

The following must be completed within the first 120 calendar days of hire:

• DHHS-approved High-Fidelity ACT training

• Crisis Response training

• Brief Motivational Interviewing

• Person-Centered Thinking

• PCP Instructional Elements training

• DHHS-approved Tenancy Supports training, if designated as the team’s primary tenancy support staff

These requirements are waived where the candidate provides written documentation of successful completion within the previous 12 months. Applicants transferring from another North Carolina ACT team are encouraged to submit training transcripts with their application.

PHYSICAL REQUIREMENTS

• Frequent driving throughout the service area; extensive time in the field

• Ability to enter member homes and community settings, including stairs and settings without elevator access

• Occasional lifting and carrying of up to 25 pounds

• Ability to respond to crisis situations, including outside standard business hours

EQUAL OPPORTUNITY

Pathways to Life, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations are available to applicants and employees with disabilities.

POSITION SUMMARY

The ACT Nurse is a fully integrated member of a community-based team serving adults living with serious and persistent mental illness. Working alongside the team’s psychiatric care provider, the nurse owns the medication system end to end — administration, monitoring, education, and coordination with outside medical providers. The majority of this work happens in members’ homes and in the community rather than in a clinic.

ESSENTIAL DUTIES

• Manage the team’s medication system in conjunction with the psychiatric care provider; administer and document medication treatment, including oral and intramuscular psychotropic medications

• Maintain a secure medication room and support dispensing, including long-acting injectable administration and tracking of due dates

• Screen and monitor members for medical problems and medication side effects

• Engage members in health promotion, prevention, and education activities

• Develop individualized strategies to support members in taking medications as prescribed, including environmental cues and simplified regimens

• Communicate and coordinate care with primary care providers, specialists, hospitals, and pharmacies

• Educate fellow team members on monitoring psychiatric symptoms and medication side effects

• Participate in person-centered planning and contribute nursing assessment to the team’s treatment decisions

TEAM EXPECTATIONS

• Attend the daily team meeting, Monday through Friday

• Participate in the team’s 24/7/365 on-call rotation as first responder for crisis calls

• Deliver the majority of services in the community; on average 75% of face-to-face contacts occur in non-office settings

• Support the team standard of seeing each member on average 1.5 times per week for a minimum of 60 minutes

• Provide services on evenings, weekends, and holidays as scheduled by the team

• Complete documentation in the electronic health record within required timeframes

MINIMUM QUALIFICATIONS

• Current, unrestricted license as a Registered Nurse or Advanced Practice Registered Nurse in North Carolina; Licensed Practical Nurses will be considered for this position working within their scope of practice under the supervision of an ACT team RN

• For RN and APRN candidates: a minimum of one year of experience working with adults with serious mental illness and working knowledge of psychiatric medications is strongly preferred and required for at least one nurse on the team

• Valid North Carolina driver’s license, reliable personal transportation, and auto insurance meeting agency minimums

• Ability to pass a criminal background check, drug screen, healthcare sanctions screening, and health screening including TB

• Current CPR and First Aid certification, or willingness to obtain within 30 days of hire

• Proficiency with electronic health records and standard office software

PREFERRED QUALIFICATIONS

• Prior experience on an ACT, CST, or other community-based behavioral health team

• Experience administering long-acting injectable antipsychotics in community settings

• Familiarity with TMACT fidelity standards

REQUIRED TRAINING

The following must be completed within the first 120 calendar days of hire:

• DHHS-approved High-Fidelity ACT training

• Crisis Response training

• Brief Motivational Interviewing

• Person-Centered Thinking

• DHHS-approved Tenancy Supports training, if designated as the team’s primary tenancy support staff

These requirements are waived where the candidate provides written documentation of successful completion within the previous 12 months. Applicants transferring from another North Carolina ACT team are encouraged to submit training transcripts with their application.

PHYSICAL REQUIREMENTS

• Frequent driving throughout the service area; extensive time in the field

• Ability to enter member homes and community settings, including stairs and settings without elevator access

• Occasional lifting and carrying of up to 25 pounds

• Ability to respond to crisis situations, including outside standard business hours

EQUAL OPPORTUNITY

Pathways to Life, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations are available to applicants and employees with disabilities.

Lead with Purpose. Serve with Heart. Make an Impact Every Day.

Are you a licensed clinical leader who thrives in fast-paced, community-based behavioral health?
Do you love mentoring teams, driving outcomes, and being the go-to person when it matters most?

If so, Pathways to Life, Inc. is ready for YOU.

💼 What You’ll Do (AKA Your Superpowers)

As our Community Support Team (CST) Team Lead, you’ll be the heartbeat of your team—balancing clinical leadership, direct care, and operational excellence.

You will:

Lead and supervise a multidisciplinary CST team (QPs & APs)
Provide clinical oversight, coaching, and real-time support
Conduct assessments, authorizations, and treatment planning
Run dynamic treatment team meetings and ensure person-centered care
Respond to crises and guide your team through critical situations
Review and approve documentation within 48 hours (yes—we stay audit-ready!)
Monitor service delivery, units, and census to keep care flowing
Ensure compliance with NC Clinical Coverage Policy 8A
Partner with community stakeholders (DSS, schools, DJJDP & more)
Drive quality, compliance, and CARF-ready documentation practices

🧠 What You Bring to the Table

We’re looking for a strong clinical leader who can balance compassion with accountability.

Master’s Degree in Human Services or related field
Full or Provisional Licensure in North Carolina (LCSW, LCMHC, LMFT, etc.)
Minimum 1 year experience in mental health / CST or similar services
Leadership mindset with ability to supervise and develop staff
Strong documentation, time management, and clinical decision-making skills
Ability to thrive in both the field and office environments

💡 Provisional? No problem — just be ready to obtain full licensure within 30 months.

🔥 Why You’ll Love This Role

This is not just a job — this is leadership with purpose.

💥 You’re shaping clinical outcomes
💥 You’re mentoring the next generation of clinicians
💥 You’re making real impact in the Durham community
💥 You’re part of a mission-driven organization that’s growing FAST

Schedule & Flexibility

🗓 Monday–Friday (8AM–5PM typical)
🌙 Some evenings/weekends/on-call (because real life happens)
🚗 Mix of office, field, and community-based work

🚀 The Pathways Difference

At Pathways to Life, we don’t just provide services—we change lives.

We value:
💙 Integrity
💙 Accountability
💙 Clinical Excellence
💙 Teamwork
💙 Community Impact

📢 Ready to Lead?

If you’re ready to step into a role where your leadership truly matters, we want to hear from you.

👉 Apply today and take the next step in your clinical leadership journey!

Are you a people person with a passion for helping others? Do you thrive in a fast-paced call center environment where every conversation can make a difference?

We're looking for compassionate, customer-focused professionals to join our team as a Tailored Care Manager Extender! In this role, you'll be the friendly voice on the other end of the phone—connecting members to the care, services, and support they need to live healthier lives.

What You'll Do

Make outbound and receive inbound calls with members and healthcare partners.

Build positive relationships through compassionate, professional communication.

Assist Tailored Care Managers by completing outreach, scheduling appointments, coordinating services, and documenting member interactions.

Help connect members with healthcare providers, community resources, and essential support services.

Maintain accurate documentation while meeting quality and productivity goals.

What We're Looking For

Excellent communication and active listening skills
A passion for providing exceptional customer service
Comfortable working in a high-volume call center environment
Strong computer and multitasking abilities
Experience in healthcare, customer service, call centers, or care coordination is a plus

Why You'll Love Working Here

Competitive pay
Comprehensive benefits
Paid training
Opportunities for career growth
Supportive leadership and a collaborative team environment
The opportunity to make a meaningful impact—one call at a time

Every call is more than a conversation—it's an opportunity to improve someone's life.

If you're ready to combine customer service excellence with a career that truly makes a difference, apply today and become a Tailored Care Manager Extender!

Pathways to Life | Greenville, NC | Office-Based

About the Role

Pathways to Life is seeking a detail-oriented and personable entry-level HR Specialist to join our HR Department. This role works closely with and provides general support to the HR Director, and assists the Recruiter as needed, helping the department run more efficiently by handling day-to-day HR tasks. It's a great opportunity for someone early in their HR career to gain broad, hands-on experience across the full range of HR functions.

What You'll Do

• Provide day-to-day administrative and operational support to the HR Director

• Help process hiring-related paperwork and maintain accurate employee records in HR systems

• Support new employee orientations 

• Assist with maintaining and updating HR documents such as employee handbooks, organizational charts, and performance evaluation forms

• Support exit interviews and help complete related termination paperwork

• Assist with reference and background checks on job applicants

• Help compile and organize employment-related data for reports

• Learn and stay current on Equal Employment Opportunity (EEO), ADA, and other applicable employment laws

• Take on additional HR projects and tasks as assigned to help improve department efficiency

Requirements

• Associate's degree in Human Resources, Business, or a related field

• 1–3 years of experience in Human Resources (internships or coursework-related experience considered)

• Active, unrestricted driver's license

• Willingness to learn HRIS/HR software platforms

Preferred Qualifications

• PHR or SHRM-CP certification

• Working knowledge of employment law, including FMLA, ADA, and EEO regulations

Work Environment

• Full-time, 40 hours/week, in-office

• Frequent use of email, phone, and face-to-face communication

• Daily contact with employees, applicants, and outside contacts

• Fast-paced environment requiring accuracy, discretion, and strong interpersonal skills

Pathways to Life is an Equal Opportunity Employer.

Full-Time Edenton NC

Provide community-based mental health support to children and families in Dare County as an Intensive In-Home (IIH) Qualified Professional (QP), working directly in homes, schools, and community settings.

Manage a caseload of up to 12 youth and families, delivering structured interventions aimed at reducing crisis events, preventing out-of-home placement, and improving daily functioning for children with behavioral or emotional needs.

What You’ll Do

• Deliver Intensive In-Home services to children and adolescents with behavioral, emotional, or mental health needs
• Meet families in their homes, schools, and community environments
• Work with caregivers to build routines, behavior strategies, and crisis prevention skills they can use day to day
• Develop and implement individualized, person-centered treatment plans
• Coordinate care with schools, healthcare providers, and community agencies
• Track progress across a caseload of up to 12 families and adjust interventions based on goals
• Complete documentation according to Medicaid and agency requirements
• Participate in supervision, case staffing, and team collaboration with licensed clinicians

Impact of This Role

Your work directly affects whether children remain safely at home or require higher levels of care.

Across your caseload of up to 12 families, success typically shows up as:

• Fewer behavioral crises at home and school
• Improved school attendance and stability
• Reduced emergency interventions and hospitalizations

Increased caregiver confidence in managing daily routines

• Stronger coordination between family, school, and healthcare systems
• The focus is practical: helping families build skills they can use outside of sessions so stability continues between visits.

Position Details

• Full-time position
• Caseload of up to 12 children and families
• Community-based role across Dare County (Kitty Hawk / Kill Devil Hills)
• Services delivered in homes, schools, and community settings
• Requires valid driver’s license and reliable transportation

Qualifications

Required

• Qualified Professional (QP) status under North Carolina requirements
• Experience working with children, adolescents, or families
• Ability to work independently in community settings
• Strong communication, documentation, and problem-solving skills

Preferred

• Experience in Intensive In-Home services, case management, or community-based behavioral health
• Experience supporting youth with behavioral, emotional, or mental health needs

We offer a structured benefits package that include:

• Medical insurance
• Dental insurance
• Vision insurance
• Additional voluntary benefit options (plan-dependent)
• Generous paid time off (PTO) program
• Paid holidays throughout the year

About Pathways to Life

Pathways to Life provides services that support individuals and families across behavioral health, education, employment, residential services, and community-based programs. Our focus is helping people build independence, strengthen natural supports, and improve long-term stability in their communities.

Pathways to Life, Inc. is seeking a Certified Community Support Team (CST) Peer Support Specialist to provide person-centered, recovery-oriented behavioral health services to adults in the community in Greenville, North Carolina. This role is ideal for individuals with lived mental health recovery experience who are passionate about peer support, community-based services, and helping individuals build independence, stability, and long-term wellness.

The CST Peer Support Specialist plays a critical role in direct service delivery, collaborating with licensed clinicians, CST Qualified Professionals, and community partners to support each member’s Person-Centered Plan and promote engagement, skill development, and successful community integration.

About Pathways to Life, Inc.

Located in Greenville, NC, Pathways to Life, Inc. is a mission-driven behavioral health organization dedicated to empowering individuals and families across North Carolina. We believe that high-quality care begins with a strong, supported team—and we are committed to providing a workplace where employees can grow, lead, and make a meaningful impact.

At Pathways, you’ll join a collaborative and compassionate team that values professionalism, integrity, and innovation. We offer ongoing training, professional development, and opportunities for advancement within a dynamic, community-based service environment.

When you join Pathways to Life, you’re not just accepting a position—you’re becoming part of a team that changes lives, strengthens communities, and supports your professional growth every step of the way.

Position Summary

The CST Peer Support Specialist provides person-centered, recovery-focused peer support services to members in the community. Using lived experience and specialized Peer Support training, this role models recovery, promotes self-sufficiency, and assists members in developing the skills necessary for improved quality of life and sustained stability.

The Peer Support Specialist works collaboratively with CST Qualified Professionals (QPs), the Team Lead, Licensed Professionals, and community partners to support each member’s Person-Centered Plan, ensuring coordinated, strengths-based, and recovery-driven care.

Key Responsibilities

The following responsibilities represent the primary duties of the position and are not intended to be an exhaustive list.

• Provide recovery-oriented, peer support services in accordance with CST service definitions, program requirements, and best practices.
• Utilize lived experience to build rapport, model recovery, instill hope, and promote member empowerment and self-advocacy.
• Assist members with coping strategies, daily living skills, wellness goals, and recovery planning to support stability and independence.
• Support members in accessing community resources, benefits, natural supports, housing, employment, and other community-based services.
• Participate in the development, implementation, and monitoring of Person-Centered Plans, contributing peer perspective to treatment planning.
• Provide crisis support and de-escalation as needed, including appropriate linkage to clinical or emergency services in collaboration with the CST team.
• Accompany members in community settings (e.g., appointments, skill-building activities) to promote engagement, independence, and successful outcomes.
• Maintain timely, accurate, and compliant documentation in accordance with agency policies and MCO/Medicaid standards.
• Collaborate with CST Qualified Professionals, Licensed Professionals, Team Leads, and community partners to monitor progress, identify barriers, and adjust interventions.
• Participate in team meetings, supervision, and ongoing training while maintaining professional boundaries, confidentiality, and ethical conduct at all times.

Qualifications

Required:

• NC Certified Peer Support Specialist (CPSS) credential

• Lived experience in recovery from mental health and/or substance use challenges.

• Valid driver’s license, clean driving record, and reliable transportation.

• Ability to maintain professional boundaries and model recovery-oriented behavior.

• Strong communication and documentation skills.

• Experience working in community-based behavioral health services.
  
  

• Familiarity with MCO requirements (Vaya, Partners, Trillium, etc.).
  
  

• Comfort using EHR systems
  

Work Schedule & Environment

This is a community-based position requiring flexibility. Work is performed in:

• Community settings
  

• Members’ homes
  

• Healthcare and service provider locations
  

• Office settings for documentation and team meetings
  
  

Some evening or weekend hours may be required to meet member needs.

Physical Requirements

• Ability to walk, stand, stoop, and navigate community environments.
  
  

• Ability to lift or move up to 25 pounds occasionally.
  
  

• Ability to drive frequently throughout the workday.
  
  

Pathways to Life, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.

Location: Greenville, NC

Employer: Pathways to Life, Inc.

Position: Paraprofessional – Residential Group Home

Shift: 3rd Shift (11:00 PM – 7:00 AM)

Are you passionate about making a real difference in the lives of youth? Pathways to Life, Inc. is seeking a dedicated Residential Paraprofessional to join our new Greenville Group Home team, providing structured support, guidance, and daytime care for youth in a safe, nurturing environment.

Responsibilities:

• Assist youth with daily living activities, emotional regulation, and social skill development.
• Implement individualized behavior strategies, de-escalation techniques, and crisis interventions.
• Maintain a safe, positive, and inclusive residential environment.
• Document daily service notes and behavioral observations per agency and NC standards.
• Participate in team meetings and treatment planning.
• Some travel required for youth appointments and school meetings.

Requirements:

• High School Diploma or GED required.
• Valid NC driver's license and reliable transportation.
• Experience working with youth with mental health, developmental, or behavioral challenges preferred.
• Strong verbal and written communication skills.
• Ability to lift up to 25 lbs. and actively engage with youth.
• Willingness to be flexible with occasional schedule changes as needed.

Orientation for new hires begins in the middle of September. Apply today to be part of our Team!

Location: Greenville, NC

Employer: Pathways to Life, Inc.

Position: Paraprofessional – Residential Group Home

Shift: 2nd Shift (3:00 PM – 11:00 PM)

Are you passionate about making a real difference in the lives of youth? Pathways to Life, Inc. is seeking a dedicated Residential Paraprofessional to join our new Greenville Group Home team, providing structured support, guidance, and daytime care for youth in a safe, nurturing environment.

Responsibilities:

• Assist youth with daily living activities, emotional regulation, and social skill development.
• Implement individualized behavior strategies, de-escalation techniques, and crisis interventions.
• Maintain a safe, positive, and inclusive residential environment.
• Document daily service notes and behavioral observations per agency and NC standards.
• Participate in team meetings and treatment planning.
• Some travel required for youth appointments and school meetings.

Requirements:

• High School Diploma or GED required.
• Valid NC driver's license and reliable transportation.
• Experience working with youth with mental health, developmental, or behavioral challenges preferred.
• Strong verbal and written communication skills.
• Ability to lift up to 25 lbs. and actively engage with youth.
• Willingness to be flexible with occasional schedule changes as needed.

Orientation for new hires begins in the middle of September. Apply today to be part of our Team!

Location: Greenville, NC

Employer: Pathways to Life, Inc.

Position: Paraprofessional – Residential Group Home

Shift: 1st Shift (7:00 AM – 3:00 PM)

Are you passionate about making a real difference in the lives of youth? Pathways to Life, Inc. is seeking a dedicated Residential Paraprofessional to join our new Greenville Group Home team, providing structured support, guidance, and daytime care for youth in a safe, nurturing environment.

Responsibilities:

• Assist youth with daily living activities, emotional regulation, and social skill development.
• Implement individualized behavior strategies, de-escalation techniques, and crisis interventions.
• Maintain a safe, positive, and inclusive residential environment.
• Document daily service notes and behavioral observations per agency and NC standards.
• Participate in team meetings and treatment planning.
• Some travel required for youth appointments and school meetings.

Requirements:

• High School Diploma or GED required.
• Valid NC driver's license and reliable transportation.
• Experience working with youth with mental health, developmental, or behavioral challenges preferred.
• Strong verbal and written communication skills.
• Ability to lift up to 25 lbs. and actively engage with youth.
• Willingness to be flexible with occasional schedule changes as needed.

Orientation for new hires begins in the middle of September. Apply today to be part of our Team!

Pathways to Life, Inc. — North Carolina (Corporate)

Full Time · Exempt 

Location flexible within North Carolina 

Regular travel required · 

Hiring immediately

You've already done the work. Now come run the program.

If you've supervised Tailored Care Management, you know what the Provider Manual doesn't tell you: that the 90-day assessment window is really a relationship window. That a care plan is only as good as the care manager who fought to get it signed. That the difference between a compliant program and a good one is whether someone at the top is paying attention to both.

We're looking for that person.

Pathways to Life is a certified Tailored Care Management provider serving NC Medicaid Tailored Plan members with behavioral health and substance use disorders, including members managing serious co-occurring physical health conditions. Our members live with the hardest combinations of circumstances the system produces — and they deserve a care management program built by someone who has actually sat in the chair.

This is a corporate leadership role. You do not need to live near any of our sites — you do need to be willing to travel across our service area to visit teams, host meetings, deliver training, and show up where the work is happening.

This role is open now and we are moving quickly.

What you'll own

You are the person accountable for the whole program — not a slice of it.

• The team. Supervisors, care managers, and extenders. Hiring, training compliance, supervisory ratios, coverage during vacancy, and the culture that decides whether good people stay.

• The compliance floor. Certification standards, Tailored Plan contract terms, documentation integrity, audit response, and corrective action through to closure. When a reviewer asks a hard question, you're the one with the answer and the file to back it up.

• The clinical quality. Comprehensive assessments, Care Plans, multidisciplinary care teams, case conferences, transitional care, and access to clinical consultants for the cases nobody has seen before.

• The data. Beneficiary assignment files, claims and encounter data, acuity tiering, Patient Risk Lists, and quality measures — turned into decisions about who gets outreach first and where the program is quietly failing.

• The relationships. Tailored Plan and LME/MCO partners, primary care, hospitals, housing, DSS, justice partners, and the community organizations that make a referral real instead of a line in a chart.

What we require

This is not an entry point into Tailored Care Management. We need someone who can walk in and lead on day one.

• Prior Tailored Care Management experience at the Supervising Care Manager level or above. Non-negotiable. You have supervised care managers, reviewed assessments and care plans, and carried real accountability for a TCM panel.

• Minimum 5 years in behavioral health, care management, care coordination, or health care administration, including at least 3 years supervising or leading.

• Master's degree in Social Work, Counseling, Psychology, Public Health, Healthcare Administration, Nursing, or a closely related field. A bachelor's in a human services field with substantial leadership experience will be considered.

• Working command of the NC Medicaid TCM Provider Manual — supervisory ratios, qualification standards, assessment and care plan timeframes, qualifying contacts, and the six core Health Home services should already be familiar territory.

• Direct experience with the populations we serve: serious mental illness, serious and persistent mental illness, substance use disorder, and co-occurring physical health complexity.

• Willingness and ability to travel regularly across our service area for site visits, team meetings, training, and partner engagements.

• Valid NC driver's license, reliable transportation, current auto insurance, and ability to pass criminal background and healthcare exclusion screening.

What moves you to the top of the pile

• NC clinical licensure — LCSW, LCMHC, LMFT, LCAS, LPA, Licensed Psychologist, or RN. (Required if you will also serve as a supervising care manager for any assigned member.)

• Experience with Innovations or TBI waiver coordination, 1915(i) services, or Transition to Community Living.

• You've been through a certification review, a Tailored Plan audit, or a corrective action plan — and came out the other side stronger.

• Comfort working with actual data files, not just dashboards someone built for you.

• Experience building a program from a small footprint into a durable service line.

Why now

We are growing, and our members are already here. Every week this seat sits empty is a week our supervisors carry more than they should and our care managers get less support than they've earned. We would rather wait for the right person than hire the wrong one — but we are interviewing on a rolling basis and we are prepared to move fast for a strong candidate.

If that's you, don't wait for a polished cover letter. Send what you have.

Compensation & benefits

• Salary range: $75,000 – $90,000, commensurate with licensure and TCM leadership experience

• Health, dental, and vision coverage

• Paid time off and holidays

• 401k

• Mileage reimbursement, licensure/CEU support, supervision toward licensure where applicable

How to apply

Send your resume and a short note about the TCM program you've led or supervised to Brittany Crumpler, COO — bcrumpler@pathways2life.health, subject line TCM Director Position. Questions before you apply are welcome.

Pathways to Life, Inc. is an equal opportunity employer. We are committed to building a workforce that reflects the communities we serve, and we especially encourage applications from candidates with lived experience of the systems our members navigate.

This is a single application process used across multiple mental health and substance use services. Instead of advertising each role separately, we maintain a talent pool so we can hire quickly when needs arise.

If you are interested, please complete the application form and select the service areas and roles you would like to be considered for.

Service areas we hire for

Please select one or more areas of interest:

ACTT (Assertive Community Treatment Team)

• Intensive, multidisciplinary community treatment for individuals with severe and persistent mental health needs
• High-frequency outreach, crisis response, and long-term stabilization support

CST (Community Support Team)

• Community-based mental health support focused on recovery, independence, and ongoing engagement
• Structured support for individuals stepping down from higher intensity services or needing preventative intervention

IIH (Intensive In-Home Services)

• Family-focused, in-home therapeutic support for children, adolescents, and caregivers
• Support aimed at reducing risk of out-of-home placement and improving family functioning

Personal Care Services

• Daily living support (ADLs) for individuals with mental health, disability, or substance use recovery needs
• Assistance with routines, safety, and maintaining independence

Tailored Care Management

• Care coordination for individuals with complex behavioral health and social needs
• Connecting clients to clinical services, housing, benefits, and community resources

Administrative Teams

• Intake, scheduling, documentation, and coordination support
• Ensuring continuity between clinical teams, clients, and external partners

Roles we commonly hire for

We recruit across all experience levels, from entry-level support roles to licensed clinical positions:

Clinical & Community Support

• Qualified Mental Health Professional (QMHP)
• Behavioral Health Technician / Support Worker
• Peer Support Specialist
• Case Manager
• Care Coordinator
• Licensed Clinical Staff (LCSW, LCMHC, LPC, LMFT where applicable)

ACTT & CST Services

• ACTT Team Member (multidisciplinary intensive support)
• CST Specialist / Community Support Worker

IIH Services

• IIH Specialist / In-Home Support Worker
• Family Support Technician

Care Management

• Tailored Care Manager
• Service Coordinator

Administrative

• Intake Specialist
• Scheduling / Operations Coordinator
• Documentation / Records Support

Education, experience & licensing

We work across a wide range of qualifications depending on role:

• Entry-level support roles: high school diploma or equivalent, plus relevant lived or work experience
• Behavioral health support roles: associate degree or equivalent experience in human services, psychology, or related fields
• Professional roles: bachelor’s degree in social work, psychology, counseling, or related field
• Licensed clinical roles: active state licensure where required (e.g. LCSW, LCMHC, LPC, LMFT)

We also value:

• Lived experience in recovery (especially for peer support roles)
• Direct experience in mental health or substance use services
• Trauma-informed, person-centered approaches

Certifications may include CPR/First Aid, crisis intervention training, or other state-specific behavioral health requirements depending on role.

What we look for

We review applications based on:

• Experience supporting individuals with mental health and/or substance use needs
• Ability to work in structured, often high-need community environments
• Communication and documentation skills appropriate to care coordination and clinical support
• Collaboration across clinical, family, and administrative teams
• Commitment to recovery-oriented, person-centered care

How the talent pool works

1. Submit your application and CV
2. Select the service areas and roles you are interested in
3. We review and tag your profile based on experience and qualifications
4. When a role opens, we search this talent pool first
5. If there is a match, we contact you with:
   • Role details
   • Service assignment (ACTT, CST, IIH, Personal Care, Care Management, or Admin)
   • Requirements and next steps

Why apply

• One application across all behavioural health service areas
• Consideration for multiple roles at different levels of responsibility
• Continuous review for future openings without reapplying
• Opportunities across clinical, community, and administrative pathways

Apply

Click “Apply” and submit your CV.
Please select all service areas and roles that match your experience or interest so we can align your application with upcoming opportunities.

This is a single application process used across multiple mental health and substance use services. Instead of advertising each role separately, we maintain a talent pool so we can hire quickly when needs arise.

If you are interested, please complete the application form and select the service areas and roles you would like to be considered for.

Service areas we hire for

Please select one or more areas of interest:

ACTT (Assertive Community Treatment Team)

• Intensive, multidisciplinary community treatment for individuals with severe and persistent mental health needs
• High-frequency outreach, crisis response, and long-term stabilization support

CST (Community Support Team)

• Community-based mental health support focused on recovery, independence, and ongoing engagement
• Structured support for individuals stepping down from higher intensity services or needing preventative intervention

IIH (Intensive In-Home Services)

• Family-focused, in-home therapeutic support for children, adolescents, and caregivers
• Support aimed at reducing risk of out-of-home placement and improving family functioning

Personal Care Services

• Daily living support (ADLs) for individuals with mental health, disability, or substance use recovery needs
• Assistance with routines, safety, and maintaining independence

Tailored Care Management

• Care coordination for individuals with complex behavioral health and social needs
• Connecting clients to clinical services, housing, benefits, and community resources

Administrative Teams

• Intake, scheduling, documentation, and coordination support
• Ensuring continuity between clinical teams, clients, and external partners

Roles we commonly hire for

We recruit across all experience levels, from entry-level support roles to licensed clinical positions:

Clinical & Community Support

• Qualified Mental Health Professional (QMHP)
• Behavioral Health Technician / Support Worker
• Peer Support Specialist
• Case Manager
• Care Coordinator
• Licensed Clinical Staff (LCSW, LCMHC, LPC, LMFT where applicable)

ACTT & CST Services

• ACTT Team Member (multidisciplinary intensive support)
• CST Specialist / Community Support Worker

IIH Services

• IIH Specialist / In-Home Support Worker
• Family Support Technician

Care Management

• Tailored Care Manager
• Service Coordinator

Administrative

• Intake Specialist
• Scheduling / Operations Coordinator
• Documentation / Records Support

Education, experience & licensing

We work across a wide range of qualifications depending on role:

• Entry-level support roles: high school diploma or equivalent, plus relevant lived or work experience
• Behavioral health support roles: associate degree or equivalent experience in human services, psychology, or related fields
• Professional roles: bachelor’s degree in social work, psychology, counseling, or related field
• Licensed clinical roles: active state licensure where required (e.g. LCSW, LCMHC, LPC, LMFT)

We also value:

• Lived experience in recovery (especially for peer support roles)
• Direct experience in mental health or substance use services
• Trauma-informed, person-centered approaches

Certifications may include CPR/First Aid, crisis intervention training, or other state-specific behavioral health requirements depending on role.

What we look for

We review applications based on:

• Experience supporting individuals with mental health and/or substance use needs
• Ability to work in structured, often high-need community environments
• Communication and documentation skills appropriate to care coordination and clinical support
• Collaboration across clinical, family, and administrative teams
• Commitment to recovery-oriented, person-centered care

How the talent pool works

1. Submit your application and CV
2. Select the service areas and roles you are interested in
3. We review and tag your profile based on experience and qualifications
4. When a role opens, we search this talent pool first
5. If there is a match, we contact you with:
   • Role details
   • Service assignment (ACTT, CST, IIH, Personal Care, Care Management, or Admin)
   • Requirements and next steps

Why apply

• One application across all behavioural health service areas
• Consideration for multiple roles at different levels of responsibility
• Continuous review for future openings without reapplying
• Opportunities across clinical, community, and administrative pathways

Apply

Click “Apply” and submit your CV.
Please select all service areas and roles that match your experience or interest so we can align your application with upcoming opportunities.

Qualified Professional — Intensive In-Home Services (IIH)

Pathways to Life, Inc. | Greenville, NC | Full-Time | Immediate Opening

Join an established, mission-driven team delivering in-home therapeutic care to children and families across Pitt County and surrounding communities. If you want work that shows up in someone's living room and changes their week, not just their file, this is that job.

ABOUT THE ROLE

As a Qualified Professional on our Intensive In-Home (IIH) team, you'll deliver direct therapeutic and skill-building services to children, adolescents, and their families; in the homes and communities where they live and grow. Under the supervision of an experienced IIH Team Lead, you'll help families reduce behavioral and emotional symptoms, strengthen family functioning, and connect to lasting community supports.

WHAT YOU'LL DO

• Deliver evidence-informed therapeutic interventions and psychoeducational supports tailored to each family's Person-Centered Plan goals
• Maintain timely, accurate clinical documentation in compliance with NC Medicaid and program standards
• Collaborate with the treatment team, community partners, and behavioral health resources to coordinate seamless care
• Provide clinically appropriate crisis support as situations arise
• Work with meaningful autonomy while staying closely connected to your Team Lead and colleagues

QUALIFICATIONS

You meet NC Qualified Professional (QP) requirements if you hold one of the following:

• Bachelor's degree in a human services field + 2 years post-graduate experience with children and adolescents
• Bachelor's degree in any field + 4 years post-graduate experience with children and adolescents
• Master's degree in a human services field + 1 year post-graduate experience with children and adolescents
• Master's degree in any field + 2 years post-graduate experience with children and adolescents

Additional requirements: Valid NC driver's license and reliable transportation. Must be able to obtain NCI-B and CPR certification. Occasional lifting up to 25 lbs.

WHAT WE OFFER

• Pay: [Insert salary range — listings with a stated range consistently get more qualified applicants]
• Medical, dental, and vision insurance
• PTO and Paid Holidays
• Regular performance feedback and clear paths for growth
• A supportive, experienced team that has your back in the field
• The chance to do work that visibly matters — serving the Greenville community since 2006

ABOUT PATHWAYS TO LIFE

Pathways to Life is a local wellness organization rooted in the Greenville community. Since 2006, we've provided mental health, substance use, and community-based services to individuals and families across Eastern NC. Our whole-person approach is built on empathy, respect, and a genuine commitment to recovery and self-determination;  for the people we serve, and for the staff who serve them.

HOW TO APPLY

Ready to bring your skills to families who need them? Apply today - we review applications on a rolling basis and are hiring immediately.

Pathways to Life, Inc.

Help People Reclaim Their Lives — One Recovery Journey at a Time

Recovery isn't a straight line, and the people we serve need someone in their corner who understands that. As a Substance Abuse Specialist on our Community Supports Team, you'll walk alongside members managing substance use alongside a co-occurring mental health diagnosis — helping them build the skills, stability, and connections they need for lasting recovery.

This is more than a job. It's a chance to be the turning point in someone's story.

Who We're Looking For

We're seeking a compassionate, dedicated professional who shares our commitment to the people we serve. This role is central to service delivery within the Community Supports Team, offering a real opportunity to improve quality of life and strengthen community connection for the members you support.

What You'll Do

Working under the guidance of the Team Lead, you'll support members receiving ongoing treatment for substance use co-occurring with mental health conditions. Your work will include:

Clinical Care & Planning

• Conduct assessments and develop person-centered treatment plans in coordination with CST partners
• Support members with symptom monitoring, management, and substance abuse education aimed at reducing the need for higher levels of care
• Assess and develop crisis plans tailored to each member's needs

Recovery & Skill Building

• Promote positive leisure activity development and skill-building to support sustained recovery
• Help members build the tools and habits that support long-term wellness

Care Coordination

• Assist in maintaining and renewing authorizations so members receive uninterrupted access to their full continuum of care
• Collaborate with the treatment team while exercising autonomy within your own caseload

Community Engagement

• Build relationships with behavioral health resources across the community
• Help grow our service area through your connections and outreach

What You Bring

Required Credential — one of the following North Carolina substance use certifications:

• LCAS (Licensed Clinical Addiction Specialist)
• LCAS-A (LCAS Associate)
• CCS (Certified Clinical Supervisor)

Physical Requirements

• Ability to regularly walk, stand, or stoop
• Ability to occasionally lift, carry, push, or pull, and move objects up to 25 lbs
• Valid driver's license and ability to regularly drive a motor vehicle
• Ability to complete NCI-B and CPR certification

Why You'll Love Working Here

• Competitive compensation with regular performance feedback
• Comprehensive health benefits — Medical, Dental, and Vision
• Paid Time Off
• Flexibility — Full-time, Part-time, and Per Diem options available
• A culture of autonomy and collaboration, where your voice shapes how care is delivered
• Real career growth, backed by a team invested in your development

About Pathways to Life

Since 2006, Pathways to Life has helped individuals and families across our local communities achieve wellness through mental health, substance abuse, outpatient, laboratory, medication management, and in-home care services. Our staff — local, qualified, and deeply committed — bring proven programs and person-centered treatment to every person we serve.

Our mission is to foster continual growth in the lives of those we serve, our colleagues, our culturally diverse communities, and ourselves. We enhance recovery, wellness, self-determination, and independence through person-centered support, advocacy, and outreach — delivered with empathy and respect. We believe in whole-person treatment, and in equipping both our clients and our staff with every healthy resource available.

Ready to Make a Real Difference?

If you're ready to bring your expertise and compassion to a team that's changing lives every day, apply today to join Pathways to Life as a Substance Abuse Specialist.

Pathways to Life, Inc. is an equal opportunity employer providing reasonable accommodation to qualified employees with disabilities protected by applicable laws, regulations, and ordinances.

Peer Support Specialist (CPSS) – Peer Support Services

Kitty Hawk, NC & Surrounding Areas

Pathways to Life, Inc. is expanding its Peer Support Services program and is hiring Certified Peer Support Specialists (CPSS) to provide community-based recovery services for adults living with mental health and/or substance use disorders.

If your recovery journey has equipped you to encourage others, this role allows you to use your lived experience to help individuals build independence, strengthen community connections, and move toward their personal recovery goals.

About the Role

Peer Support Specialists provide one-on-one and group recovery services in homes, community settings, and other approved service locations. Services focus on helping members develop the skills, confidence, and support systems needed to live successfully in their communities.

This position works under the supervision of a Qualified Professional (QP) and collaborates with therapists, medical providers, care managers, and community partners to support each member's Person-Centered Plan.

Service Area: Kitty Hawk and surrounding areas

What You'll Do

• Build supportive, recovery-focused relationships using your lived experience.

• Provide one-on-one peer mentoring and recovery coaching.

• Facilitate recovery groups that focus on wellness, coping skills, relapse prevention, budgeting, employment readiness, daily living skills, and community integration.

• Help members identify and achieve their personal recovery goals.

• Connect members with housing, employment, education, healthcare, transportation, benefits, and other community resources.

• Help members strengthen natural supports and build meaningful community relationships.

• Promote self-advocacy, wellness, resilience, and independent living.

• Participate in Person-Centered Planning and support recovery goals identified in the Person-Centered Plan.

• Complete accurate documentation in the electronic health record.

• Communicate member progress and concerns with the Qualified Professional and treatment team.

• Recognize behavioral health crises and follow agency emergency procedures.

Qualifications

Required

• Current North Carolina Certified Peer Support Specialist (CPSS) certification.

• Lived experience in recovery from a mental health and/or substance use disorder.

• High school diploma or GED.

• Valid North Carolina driver's license.

• Reliable transportation with current automobile insurance.

• Ability to travel throughout the assigned service area.

• Basic computer and documentation skills.

Preferred

• Experience providing community-based behavioral health services.

• Familiarity with NC Medicaid behavioral health services.

• Experience using an electronic health record (EHR).

Work Environment

This is a community-based position. Services are provided in:

• Members' homes

• Community locations

• Healthcare and behavioral health offices

• Other approved service settings

Limited office time is required for documentation, meetings, supervision, and training. Evening or weekend hours may occasionally be needed based on member schedules.

Physical Requirements

• Daily travel throughout the assigned service area.

• Walking, standing, and navigating community environments.

• Occasional lifting of up to 25 pounds.

Why Join Pathways to Life?

Peer Support Specialists play a vital role in helping individuals move beyond symptom management toward meaningful recovery. By sharing lived experience, connecting members to resources, and building hope, you help individuals strengthen their independence and participate more fully in their communities.

Pathways to Life, Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, experience, and organizational needs.

Pathways to Life, Inc.
Behavioral Health Services – Smithfield, North Carolina

Join Our Team

Pathways to Life, Inc. is seeking a dedicated and detail-oriented OPT/ Assessor to join our growing behavioral health team. This position plays a critical role in ensuring individuals receive appropriate behavioral health services through comprehensive assessments, person-centered recommendations, and coordination with internal teams and referral sources.

The ideal candidate is organized, clinically knowledgeable, compassionate, and experienced in completing behavioral health assessments in accordance with NC Medicaid and service definition requirements.

Position Summary

The OPT Assessor is responsible for conducting comprehensive behavioral health assessments and making clinical recommendations for appropriate levels of care and services. This role works closely with consumers, families, referral sources, care teams, and leadership to support timely access to services and regulatory compliance.

The OPT Assessor must maintain strong documentation standards, demonstrate clinical professionalism, and ensure all assessments meet NC Medicaid, Tailored Plan, and organizational requirements.

Essential Responsibilities

• Complete comprehensive behavioral health assessments and screenings

• Conduct clinical interviews and gather psychosocial history information

• Determine medical necessity and recommend appropriate services

• Complete and submit all required documentation within required timelines

• Maintain compliance with NC DHHS service definitions and Medicaid requirements

• Coordinate with referral sources, care managers, hospitals, and providers

• Collaborate with internal clinical teams regarding admissions and service recommendations

• Maintain accurate electronic health record (EHR) documentation

• Participate in supervision, staff meetings, and training activities

• Ensure confidentiality and HIPAA compliance at all times

• Assist with audit preparation and quality assurance activities as needed

Qualifications

Education

• Master’s degree in Social Work, Counseling, Psychology, Human Services, or related field preferred

• Bachelor’s degree with qualifying experience may be considered depending on credentials and service requirements

Licensure/Certification

One of the following is required:

• LCSW / LCSW-A

• LCMHC / LCMHC-A

• LCAS / LCAS-A

• LMFT / LMFT-A

• RN

• Other qualified behavioral health professional credentials recognized by NC Medicaid

Experience

• Experience conducting behavioral health assessments preferred

• Knowledge of NC Medicaid and Tailored Care behavioral health services

• Experience working with children, adolescents, adults, and families

• Strong documentation and organizational skills

• Experience with EHR systems preferred

Knowledge, Skills & Abilities

• Strong clinical interviewing and assessment skills

• Knowledge of behavioral health diagnoses and treatment recommendations

• Ability to manage multiple referrals and deadlines

• Excellent written and verbal communication skills

• Ability to work independently and collaboratively

• Strong attention to detail and compliance standards

• Professional demeanor and customer service skills

Schedule & Work Environment

• Full-Time

• Monday–Friday

• Hybrid/Community-based travel may be required depending on service area

• Some local travel may be required

Benefits

Pathways to Life, Inc. offers a competitive benefits package that may include:

• Health Insurance

• Dental & Vision Insurance

• Paid Time Off

• Paid Holidays

• Retirement Plan Options

• Voluntary Supplemental Benefits

• Professional Development Opportunities

Why Pathways to Life?

At Pathways to Life, we are committed to improving lives through compassionate, person-centered behavioral healthcare. We believe in supporting our employees through teamwork, professional growth, and a mission-driven culture focused on making a difference in the communities we serve.

Apply Today

Ready to join our team? Click "Apply" today! Our recruiter will carefully review your application and reach out if your background is a good fit for the position.

Pathways to Life, Inc.
Behavioral Health Services – Greensboro, North Carolina

Join Our Team

Pathways to Life, Inc. is seeking a dedicated and detail-oriented OPT/ Assessor to join our growing behavioral health team. This position plays a critical role in ensuring individuals receive appropriate behavioral health services through comprehensive assessments, person-centered recommendations, and coordination with internal teams and referral sources.

The ideal candidate is organized, clinically knowledgeable, compassionate, and experienced in completing behavioral health assessments in accordance with NC Medicaid and service definition requirements.

Position Summary

The OPT Assessor is responsible for conducting comprehensive behavioral health assessments and making clinical recommendations for appropriate levels of care and services. This role works closely with consumers, families, referral sources, care teams, and leadership to support timely access to services and regulatory compliance.

The OPT Assessor must maintain strong documentation standards, demonstrate clinical professionalism, and ensure all assessments meet NC Medicaid, Tailored Plan, and organizational requirements.

Essential Responsibilities

• Complete comprehensive behavioral health assessments and screenings

• Conduct clinical interviews and gather psychosocial history information

• Determine medical necessity and recommend appropriate services

• Complete and submit all required documentation within required timelines

• Maintain compliance with NC DHHS service definitions and Medicaid requirements

• Coordinate with referral sources, care managers, hospitals, and providers

• Collaborate with internal clinical teams regarding admissions and service recommendations

• Maintain accurate electronic health record (EHR) documentation

• Participate in supervision, staff meetings, and training activities

• Ensure confidentiality and HIPAA compliance at all times

• Assist with audit preparation and quality assurance activities as needed

Qualifications

Education

• Master’s degree in Social Work, Counseling, Psychology, Human Services, or related field preferred

• Bachelor’s degree with qualifying experience may be considered depending on credentials and service requirements

Licensure/Certification

One of the following is required:

• LCSW / LCSW-A

• LCMHC / LCMHC-A

• LCAS / LCAS-A

• LMFT / LMFT-A

• RN

• Other qualified behavioral health professional credentials recognized by NC Medicaid

Experience

• Experience conducting behavioral health assessments preferred

• Knowledge of NC Medicaid and Tailored Care behavioral health services

• Experience working with children, adolescents, adults, and families

• Strong documentation and organizational skills

• Experience with EHR systems preferred

Knowledge, Skills & Abilities

• Strong clinical interviewing and assessment skills

• Knowledge of behavioral health diagnoses and treatment recommendations

• Ability to manage multiple referrals and deadlines

• Excellent written and verbal communication skills

• Ability to work independently and collaboratively

• Strong attention to detail and compliance standards

• Professional demeanor and customer service skills

Schedule & Work Environment

• Full-Time

• Monday–Friday

• Hybrid/Community-based travel may be required depending on service area

• Some local travel may be required

Benefits

Pathways to Life, Inc. offers a competitive benefits package that may include:

• Health Insurance

• Dental & Vision Insurance

• Paid Time Off

• Paid Holidays

• Retirement Plan Options

• Voluntary Supplemental Benefits

• Professional Development Opportunities

Why Pathways to Life?

At Pathways to Life, we are committed to improving lives through compassionate, person-centered behavioral healthcare. We believe in supporting our employees through teamwork, professional growth, and a mission-driven culture focused on making a difference in the communities we serve.

Apply Today

Ready to join our team? Click "Apply" today! Our recruiter will carefully review your application and reach out if your background is a good fit for the position.

Pathways to Life, Inc.
Behavioral Health Services – Durham, North Carolina

Join Our Team

Pathways to Life, Inc. is seeking a dedicated and detail-oriented OPT/ Assessor to join our growing behavioral health team. This position plays a critical role in ensuring individuals receive appropriate behavioral health services through comprehensive assessments, person-centered recommendations, and coordination with internal teams and referral sources.

The ideal candidate is organized, clinically knowledgeable, compassionate, and experienced in completing behavioral health assessments in accordance with NC Medicaid and service definition requirements.

Position Summary

The OPT Assessor is responsible for conducting comprehensive behavioral health assessments and making clinical recommendations for appropriate levels of care and services. This role works closely with consumers, families, referral sources, care teams, and leadership to support timely access to services and regulatory compliance.

The OPT Assessor must maintain strong documentation standards, demonstrate clinical professionalism, and ensure all assessments meet NC Medicaid, Tailored Plan, and organizational requirements.

Essential Responsibilities

• Complete comprehensive behavioral health assessments and screenings

• Conduct clinical interviews and gather psychosocial history information

• Determine medical necessity and recommend appropriate services

• Complete and submit all required documentation within required timelines

• Maintain compliance with NC DHHS service definitions and Medicaid requirements

• Coordinate with referral sources, care managers, hospitals, and providers

• Collaborate with internal clinical teams regarding admissions and service recommendations

• Maintain accurate electronic health record (EHR) documentation

• Participate in supervision, staff meetings, and training activities

• Ensure confidentiality and HIPAA compliance at all times

• Assist with audit preparation and quality assurance activities as needed

Qualifications

Education

• Master’s degree in Social Work, Counseling, Psychology, Human Services, or related field preferred

• Bachelor’s degree with qualifying experience may be considered depending on credentials and service requirements

Licensure/Certification

One of the following is required:

• LCSW / LCSW-A

• LCMHC / LCMHC-A

• LCAS / LCAS-A

• LMFT / LMFT-A

• RN

• Other qualified behavioral health professional credentials recognized by NC Medicaid

Experience

• Experience conducting behavioral health assessments preferred

• Knowledge of NC Medicaid and Tailored Care behavioral health services

• Experience working with children, adolescents, adults, and families

• Strong documentation and organizational skills

• Experience with EHR systems preferred

Knowledge, Skills & Abilities

• Strong clinical interviewing and assessment skills

• Knowledge of behavioral health diagnoses and treatment recommendations

• Ability to manage multiple referrals and deadlines

• Excellent written and verbal communication skills

• Ability to work independently and collaboratively

• Strong attention to detail and compliance standards

• Professional demeanor and customer service skills

Schedule & Work Environment

• Full-Time

• Monday–Friday

• Hybrid/Community-based travel may be required depending on service area

• Some local travel may be required

Benefits

Pathways to Life, Inc. offers a competitive benefits package that may include:

• Health Insurance

• Dental & Vision Insurance

• Paid Time Off

• Paid Holidays

• Retirement Plan Options

• Voluntary Supplemental Benefits

• Professional Development Opportunities

Why Pathways to Life?

At Pathways to Life, we are committed to improving lives through compassionate, person-centered behavioral healthcare. We believe in supporting our employees through teamwork, professional growth, and a mission-driven culture focused on making a difference in the communities we serve.

Apply Today

Ready to join our team? Click "Apply" today! Our recruiter will carefully review your application and reach out if your background is a good fit for the position.

Assertive Community Treatment Team (ACTT)

Greenville / Pitt County, North Carolina

Position Type: Full-Time
Schedule: Monday–Friday with rotating on-call responsibilities; evenings/weekends as needed
Work Environment: Community-Based / Office / Field-Based Services
Travel: Frequent local travel required

Join a Team That Changes Lives

Pathways to Life is seeking a compassionate and motivated ACTT Qualified Professional (QP) to support adults living with severe and persistent mental illness throughout the Greenville and Pitt County area.

Since 2006, Pathways to Life has provided community-based mental health and substance use services focused on restoring wellness, independence, and hope. Our mission is to help individuals and families achieve wellness through compassionate, evidence-based care delivered by qualified professionals dedicated to positive change.

This position offers the opportunity to make a meaningful impact while working alongside a collaborative multidisciplinary team committed to recovery-focused care.

About ACTT

Assertive Community Treatment Team (ACTT) is an evidence-based, intensive community treatment model designed for adults with severe and persistent mental illness who may struggle with traditional outpatient services and are at increased risk for hospitalization, homelessness, crisis episodes, substance use, or incarceration.

Often described as a “hospital without walls,” ACTT delivers comprehensive behavioral health services directly in the community, including homes, shelters, hospitals, workplaces, and other community settings.

The goal of ACTT is to help individuals:

• Remain safely in the community

• Reduce psychiatric hospitalizations

• Improve independence and quality of life

• Strengthen daily living and coping skills

• Achieve recovery and personal goals

Services are individualized, flexible, and centered on each member’s needs and strengths.

Position Summary

The ACTT Qualified Professional provides intensive, person-centered behavioral health interventions, crisis support, rehabilitation services, and care coordination in community and field-based settings.

The QP works closely with psychiatrists, nurses, therapists, peer support staff, and substance use professionals to support members with symptom management, independent living skills, medication adherence, housing stability, employment goals, and community integration.

Services are delivered in accordance with NC DHHS, NC Medicaid, CARF, HIPAA, and ACTT fidelity standards.

Team Collaboration & Daily Operations

ACTT operates using a highly collaborative team-based model focused on communication, flexibility, and shared responsibility.

Each morning, team members participate in structured ACTT meetings to:

• Review member needs and clinical concerns

• Prioritize daily visits and crisis response

• Coordinate schedules and staff assignments

• Develop engagement and intervention strategies

• Ensure continuity of care across the team

ACTT uses a shared caseload approach, meaning staff work together to provide responsive, high-quality support based on each member’s changing needs.

Essential Duties & Responsibilities

• Provide intensive community-based behavioral health services to ACTT members.

• Conduct assessments, interventions, rehabilitation services, and crisis response in home, office, hospital, and community settings.

• Support members with:

• Symptom management

• Medication adherence

• Independent living skills

• Housing and employment goals

• Social and community integration

• Develop and monitor Person-Centered Plans (PCPs).

• Utilize motivational interviewing and assertive engagement techniques.

• Participate in rotating on-call and crisis response responsibilities.

• Coordinate services with providers, hospitals, families, and community resources.

• Complete accurate and timely EHR documentation.

• Maintain compliance with Medicaid, DHHS, CARF, and agency standards.

Multidisciplinary Team Structure

ACTT services are delivered by a collaborative team that may include:

• Psychiatrists

• Nursing staff

• Licensed clinicians and therapists

• Qualified Professionals

• Substance Use Specialists

• Peer Support Specialists

• Vocational and Housing Specialists

This team-based structure allows ACTT to provide comprehensive, recovery-focused support tailored to each member’s needs.

Qualifications

Required

• Bachelor’s degree in Psychology, Social Work, Counseling, Human Services, or related field

• Must meet NC DHHS Qualified Professional (QP) requirements

• Minimum two (2) years of experience working with individuals with mental health or co-occurring disorders

• Valid driver’s license, reliable transportation, and current automobile insurance

Preferred

• ACTT, CST, IIH, or community-based behavioral health experience

• Experience working with severe and persistent mental illness

• Preferred credentials:

• LCSW / LCSWA

• LCMHC / LCMHCA

• LCAS / LCAS-A

• Or equivalent behavioral health credentials

Knowledge, Skills & Abilities

• Strong crisis intervention and de-escalation skills

• Excellent communication and teamwork abilities

• Ability to build rapport with difficult-to-engage individuals

• Strong organization and documentation skills

• Knowledge of Medicaid and behavioral health service standards

• Ability to work independently in community settings

Why Join Pathways to Life?

• Mission-driven behavioral health organization

• Collaborative and supportive team environment

• Meaningful community-based work

• Opportunity for professional growth and development

• Ability to make a lasting impact in the lives of others

Help Individuals Build Stability, Recovery, and Independence

Join Pathways to Life and become part of a team committed to helping individuals achieve wellness, hope, and long-term success in their communities.

Peer Support Specialist (CPSS) – Peer Support Services

Greenville, NC & Surrounding Counties

Pathways to Life, Inc. is expanding its Peer Support Services program and is hiring Certified Peer Support Specialists (CPSS) to provide community-based recovery services for adults living with mental health and/or substance use disorders.

If your recovery journey has equipped you to encourage others, this role allows you to use your lived experience to help individuals build independence, strengthen community connections, and move toward their personal recovery goals.

About the Role

Peer Support Specialists provide one-on-one and group recovery services in homes, community settings, and other approved service locations. Services focus on helping members develop the skills, confidence, and support systems needed to live successfully in their communities.

This position works under the supervision of a Qualified Professional (QP) and collaborates with therapists, medical providers, care managers, and community partners to support each member's Person-Centered Plan.

Service Area: Greenville and surrounding counties

What You'll Do

• Build supportive, recovery-focused relationships using your lived experience.

• Provide one-on-one peer mentoring and recovery coaching.

• Facilitate recovery groups that focus on wellness, coping skills, relapse prevention, budgeting, employment readiness, daily living skills, and community integration.

• Help members identify and achieve their personal recovery goals.

• Connect members with housing, employment, education, healthcare, transportation, benefits, and other community resources.

• Help members strengthen natural supports and build meaningful community relationships.

• Promote self-advocacy, wellness, resilience, and independent living.

• Participate in Person-Centered Planning and support recovery goals identified in the Person-Centered Plan.

• Complete accurate documentation in the electronic health record.

• Communicate member progress and concerns with the Qualified Professional and treatment team.

• Recognize behavioral health crises and follow agency emergency procedures.

Qualifications

Required

• Current North Carolina Certified Peer Support Specialist (CPSS) certification.

• Lived experience in recovery from a mental health and/or substance use disorder.

• High school diploma or GED.

• Valid North Carolina driver's license.

• Reliable transportation with current automobile insurance.

• Ability to travel throughout the assigned service area.

• Basic computer and documentation skills.

Preferred

• Experience providing community-based behavioral health services.

• Familiarity with NC Medicaid behavioral health services.

• Experience using an electronic health record (EHR).

Work Environment

This is a community-based position. Services are provided in:

• Members' homes

• Community locations

• Healthcare and behavioral health offices

• Other approved service settings

Limited office time is required for documentation, meetings, supervision, and training. Evening or weekend hours may occasionally be needed based on member schedules.

Physical Requirements

• Daily travel throughout the assigned service area.

• Walking, standing, and navigating community environments.

• Occasional lifting of up to 25 pounds.

Why Join Pathways to Life?

Peer Support Specialists play a vital role in helping individuals move beyond symptom management toward meaningful recovery. By sharing lived experience, connecting members to resources, and building hope, you help individuals strengthen their independence and participate more fully in their communities.

Pathways to Life, Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, experience, and organizational needs.

Qualified Professional — Intensive In-Home Services (IIH)

Pathways to Life, Inc. | Greenville, NC | Full-Time

Immediate opening — join an established team making a real difference for children and families in Pitt County and surrounding communities.

ABOUT THE ROLE

As a Qualified Professional on our Intensive In-Home (IIH) team, you will deliver direct therapeutic and skill-building services to children, adolescents, and their families — right in the environments where they live and grow. Working under the supervision of an IIH Team Lead, you'll help families reduce behavioral and emotional symptoms, strengthen family functioning, and build lasting connections to community supports.

WHAT YOU'LL DO

- Deliver evidence-informed therapeutic interventions and psychoeducational supports tailored to each family's needs and Person-Centered Plan goals

- Maintain timely, accurate clinical documentation in compliance with NC Medicaid and program standards

- Collaborate with the treatment team, community partners, and behavioral health resources to coordinate seamless care

- Provide clinically appropriate crisis support as situations arise

- Work with meaningful autonomy while staying closely connected to your Team Lead and colleagues

QUALIFICATIONS

You meet NC Qualified Professional (QP) requirements if you hold one of the following:

- Bachelor's degree in a human services field + 2 years post-graduate experience with children and adolescents

- Bachelor's degree in any field + 4 years post-graduate experience with children and adolescents

- Master's degree in a human services field + 1 year post-graduate experience with children and adolescents

- Master's degree in any field + 2 years post-graduate experience with children and adolescents

Additional requirements: Valid NC driver's license and reliable transportation required. Must be able to obtain NCI-B and CPR certification. Occasional lifting up to 25 lbs.

WHAT WE OFFER

- Competitive compensation with regular performance feedback and review

- Medical, dental, and vision insurance

- Supportive, established team with experienced leadership

- Meaningful community impact — serving the Greenville area since 2006

ABOUT PATHWAYS TO LIFE

Pathways to Life is a local wellness organization rooted in the Greenville community. Since 2006, we have provided mental health, substance use, and community-based services to individuals and families across Eastern NC. Our whole-person approach is built on empathy, respect, and a genuine commitment to recovery and self-determination — for the people we serve and the staff who serve them.

HOW TO APPLY

Submit your application today. We review applications on a rolling basis.

Pathways to Life, Inc. is an equal opportunity employer. Reasonable accommodations are available for qualified individuals with disabilities.

Full-Time | Dare County, NC (Kitty Hawk / Kill Devil Hills)

Provide community-based mental health support to children and families in Dare County as an Intensive In-Home (IIH) Qualified Professional (QP), working directly in homes, schools, and community settings.

Manage a caseload of up to 12 youth and families, delivering structured interventions aimed at reducing crisis events, preventing out-of-home placement, and improving daily functioning for children with behavioral or emotional needs.

What You’ll Do

• Deliver Intensive In-Home services to children and adolescents with behavioral, emotional, or mental health needs
• Meet families in their homes, schools, and community environments
• Work with caregivers to build routines, behavior strategies, and crisis prevention skills they can use day to day
• Develop and implement individualized, person-centered treatment plans
• Coordinate care with schools, healthcare providers, and community agencies
• Track progress across a caseload of up to 12 families and adjust interventions based on goals
• Complete documentation according to Medicaid and agency requirements
• Participate in supervision, case staffing, and team collaboration with licensed clinicians

Impact of This Role

Your work directly affects whether children remain safely at home or require higher levels of care.

Across your caseload of up to 12 families, success typically shows up as:

• Fewer behavioral crises at home and school
• Improved school attendance and stability
• Reduced emergency interventions and hospitalizations

Increased caregiver confidence in managing daily routines

• Stronger coordination between family, school, and healthcare systems
• The focus is practical: helping families build skills they can use outside of sessions so stability continues between visits.

Position Details

• Full-time position
• Caseload of up to 12 children and families
• Community-based role across Dare County (Kitty Hawk / Kill Devil Hills)
• Services delivered in homes, schools, and community settings
• Requires valid driver’s license and reliable transportation

Qualifications

Required

• Qualified Professional (QP) status under North Carolina requirements
• Experience working with children, adolescents, or families
• Ability to work independently in community settings
• Strong communication, documentation, and problem-solving skills

Preferred

• Experience in Intensive In-Home services, case management, or community-based behavioral health
• Experience supporting youth with behavioral, emotional, or mental health needs

We offer a structured benefits package that include:

• Medical insurance
• Dental insurance
• Vision insurance
• Additional voluntary benefit options (plan-dependent)
• Generous paid time off (PTO) program
• Paid holidays throughout the year

About Pathways to Life

Pathways to Life provides services that support individuals and families across behavioral health, education, employment, residential services, and community-based programs. Our focus is helping people build independence, strengthen natural supports, and improve long-term stability in their communities.

Full-Time  Elizabeth City, NC

Provide community-based mental health support to children and families in Dare County as an Intensive In-Home (IIH) Qualified Professional (QP), working directly in homes, schools, and community settings.

Manage a caseload of up to 12 youth and families, delivering structured interventions aimed at reducing crisis events, preventing out-of-home placement, and improving daily functioning for children with behavioral or emotional needs.

What You’ll Do

• Deliver Intensive In-Home services to children and adolescents with behavioral, emotional, or mental health needs
• Meet families in their homes, schools, and community environments
• Work with caregivers to build routines, behavior strategies, and crisis prevention skills they can use day to day
• Develop and implement individualized, person-centered treatment plans
• Coordinate care with schools, healthcare providers, and community agencies
• Track progress across a caseload of up to 12 families and adjust interventions based on goals
• Complete documentation according to Medicaid and agency requirements
• Participate in supervision, case staffing, and team collaboration with licensed clinicians

Impact of This Role

Your work directly affects whether children remain safely at home or require higher levels of care.

Across your caseload of up to 12 families, success typically shows up as:

• Fewer behavioral crises at home and school
• Improved school attendance and stability
• Reduced emergency interventions and hospitalizations

Increased caregiver confidence in managing daily routines

• Stronger coordination between family, school, and healthcare systems
• The focus is practical: helping families build skills they can use outside of sessions so stability continues between visits.

Position Details

• Full-time position
• Caseload of up to 12 children and families
• Community-based role across Dare County (Kitty Hawk / Kill Devil Hills)
• Services delivered in homes, schools, and community settings
• Requires valid driver’s license and reliable transportation

Qualifications

Required

• Qualified Professional (QP) status under North Carolina requirements
• Experience working with children, adolescents, or families
• Ability to work independently in community settings
• Strong communication, documentation, and problem-solving skills

Preferred

• Experience in Intensive In-Home services, case management, or community-based behavioral health
• Experience supporting youth with behavioral, emotional, or mental health needs

We offer a structured benefits package that include:

• Medical insurance
• Dental insurance
• Vision insurance
• Additional voluntary benefit options (plan-dependent)
• Generous paid time off (PTO) program
• Paid holidays throughout the year

About Pathways to Life

Pathways to Life provides services that support individuals and families across behavioral health, education, employment, residential services, and community-based programs. Our focus is helping people build independence, strengthen natural supports, and improve long-term stability in their communities.

At Pathways to Life, Inc., we believe that strong leadership starts with strong support. We're a growing behavioral health organization dedicated to improving the lives of individuals and families through compassionate care and meaningful community partnerships — and we're looking for an exceptional Executive Assistant to help our CEO do that work even better.

If you're the kind of person who thrives on organization, takes pride in anticipating needs before they arise, and finds purpose in being the backbone of a mission-driven team, we'd love to hear from you.

About Pathways to Life, Inc.

We are a behavioral health organization committed to excellence, integrity, and service to the communities we call home. Our team is passionate, collaborative, and driven by one goal: improving lives. When you join Pathways to Life, you're not just taking a job — you're becoming part of something that matters.

The Role

As Executive Assistant to the CEO, you'll serve as a trusted partner to our chief executive — managing priorities, protecting time, and ensuring that every meeting, communication, and commitment moves forward with purpose. This is a high-impact, highly visible role that sits at the center of our organization's leadership.

What You'll Do

• Manage the CEO's calendar, scheduling, and meeting coordination to keep priorities on track

• Screen and manage executive communications — emails, calls, and correspondence — with professionalism and discretion

• Prepare reports, briefing materials, presentations, and executive correspondence

• Coordinate travel logistics and itineraries as needed

• Track action items, deadlines, and deliverables to ensure nothing falls through the cracks

• Maintain organized records, filing systems, and executive documentation

• Provide administrative support for special projects and CEO-led initiatives

What You Bring

• A Bachelor's degree in Business Administration, Healthcare Administration, Public Administration, or a related field (preferred)

• 3–5 years of executive administrative experience, ideally supporting a CEO or senior executive

• Experience in healthcare, behavioral health, or nonprofit environments is a plus — but not required

• Outstanding organizational and time management skills

• Strong written and verbal communication with a polished, professional presence

• A commitment to confidentiality and discretion with sensitive information

• Proficiency with Microsoft Office or Google Workspace

• A proactive mindset and the ability to work independently in a fast-paced environment

Don't meet every requirement? We still want to hear from you. We're committed to building a talented, diverse team and recognize that the right person may bring experience that looks a little different.

What We Offer

• Salary: Compensation will be based on experience, education and skills.

• Health Benefits: Medical, Dental, and Vision coverage

• Retirement: 401(k)

• Time Off: PTO and Paid Holidays

• Growth: Professional development opportunities and room to grow within the organization

• Purpose: The chance to contribute daily to an organization that improves lives in our community

How to Apply

Click the Apply Now button to submit your application. To be considered, please include both a targeted resume that highlights your executive administrative experience and a cover letter that speaks to why you're passionate about this role and how your background aligns with our mission at Pathways to Life, Inc.

Applications that include both documents will receive full consideration. Due to the volume of applications received, only the most qualified candidates will be contacted.

We look forward to hearing from you.

Who We Are Looking For

We are looking for exceptional behavioral health professionals who are ready to make a real difference in the lives of individuals facing mental health and substance use challenges. As a Community Support Team (CST) Qualified Professional, you will play a critical role in helping individuals achieve stability, build resilience, and successfully navigate their recovery journey within their communities.

This is more than a case management position, it's an opportunity to become a trusted advocate, problem solver, and catalyst for positive change. You will work alongside a multidisciplinary team to provide intensive community-based services, coordinate care, connect individuals to vital resources, and help remove barriers that impact their health, recovery, and overall well-being.

We are seeking motivated professionals who are passionate about serving others, thrive in a fast-paced environment, and are committed to delivering high-quality, person-centered care. If you are looking for a career where your work has a direct and lasting impact, where every day presents an opportunity to help someone move closer to their goals, and where your expertise is valued, we invite you to join our team.

What You Will Do

As a Community Support Team (CST) Qualified Professional, you will work directly with adults experiencing mental health and substance use challenges, helping them build the skills, confidence, and support systems necessary to live successfully within their communities. You will serve as a key member of a multidisciplinary treatment team, providing individualized, community-based interventions that promote recovery, independence, stability, and overall wellness.

In this role, you will meet members where they are, both physically and emotionally. Through meaningful engagement, therapeutic interventions, crisis support, skill development, and care coordination, you will help individuals overcome barriers that impact their daily lives. Whether assisting a member in managing symptoms, connecting them with community resources, strengthening family relationships, or developing coping strategies, your work will create measurable and lasting change.

You will have the opportunity to work independently in the community while receiving ongoing support and clinical guidance from your Team Lead and fellow behavioral health professionals. This position offers a unique balance of autonomy, collaboration, and direct service, allowing you to build strong relationships with members while partnering with community providers, healthcare professionals, and support networks to ensure comprehensive care.

Success in this role requires compassion, strong clinical judgment, adaptability, and a genuine commitment to helping individuals achieve their personal recovery goals. Every day presents an opportunity to make a meaningful impact in the lives of the people and families we serve.

What We Offer

At Pathways to Life, we recognize that our employees are our greatest asset. We are committed to creating an environment where professionals can grow, succeed, and make a lasting impact in the communities they serve.

Our full-time team members enjoy:

• Competitive compensation
• Performance-based incentives and advancement opportunities
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Full-Time, Part-Time, and Per Diem opportunities
• Clinical support and team collaboration
• Opportunities for professional development and career growth

Why Behavioral Health Professionals Choose Pathways to Life

At Pathways to Life, we understand that great care starts with great people. We are committed to creating an environment where behavioral health professionals can thrive, grow, and make a meaningful impact in the communities they serve.

When you join our team, you can expect:

• Meaningful Work – Build lasting relationships with individuals and families while helping them achieve recovery, stability, and independence.
• Autonomy with Support – Enjoy the flexibility of working in the community while receiving guidance, collaboration, and clinical support from experienced leaders and teammates.
• A Team-Oriented Culture – Work alongside dedicated professionals who are passionate about behavioral health and committed to supporting one another's success.
• Opportunities for Growth – We believe in promoting from within and providing opportunities for professional development, leadership advancement, and continued learning.
• Community Impact – Serve the communities where you live and work, creating positive change for individuals, families, and neighborhoods across North Carolina.
• Recognition for Performance – We value hard work, dedication, and quality service delivery and believe employees should be recognized for their contributions.
• Mission-Driven Leadership – Our leadership team understands behavioral healthcare and is committed to providing the resources, support, and guidance necessary for employee success.

Whether you are an experienced behavioral health professional or looking to take the next step in your career, Pathways to Life offers an opportunity to do meaningful work, grow professionally, and become part of a team dedicated to changing lives.

Qualifications to Join Our Team

We are seeking dedicated professionals who are passionate about helping adults living with mental health and substance use challenges achieve recovery, stability, and independence. If you are committed to providing person-centered care and making a meaningful impact in your community, we encourage you to apply.

Minimum Qualifications

Applicants must meet one of the following criteria:

• Bachelor's Degree in a Human Services field and a minimum of two (2) years of post-graduate experience working with adults.
• Bachelor's Degree in a non-Human Services field and a minimum of four (4) years of post-graduate experience working with adults.
• Master's Degree in a Human Services field and a minimum of one (1) year of post-graduate experience working with adults.
• Master's Degree in a non-Human Services field and a minimum of two (2) years of post-graduate experience working with adults.

Preferred Qualifications

• Experience providing community-based behavioral health services.
• Experience working with individuals experiencing serious mental illness, co-occurring mental health and substance use disorders.
• Active or associate-level licensure in North Carolina preferred: LCMHC / LCMHC-A, LCSW / LCSW-A, LCAS / LCAS-A

About Pathways to Life

Since 2006, Pathways to Life has been dedicated to helping individuals and families achieve wellness through high-quality behavioral healthcare services. We provide mental health, substance use, medication management, outpatient, and community-based services designed to promote recovery, resilience, and independence.

Our success is built upon a team of compassionate professionals who believe in treating every individual with dignity, respect, and empathy. Through evidence-based practices, strong community partnerships, and person-centered care, we help individuals and families overcome challenges and build healthier futures.

What We Believe

At Pathways to Life, we believe that recovery is possible and that every person deserves the opportunity to live a fulfilling and meaningful life.

Our mission is to foster continual growth in the lives of those we serve, our employees, and our communities. We enhance recovery, wellness, self-determination, and independence through compassionate, person-centered services that empower individuals to achieve their goals.

We value collaboration, integrity, accountability, service excellence, and a commitment to whole-person care. By recognizing each individual's strengths and supporting their unique journey, we create opportunities for lasting positive change.

Full-Time | Dare County, NC (Kitty Hawk / Kill Devil Hills)

Provide community-based mental health support to children and families in Dare County as an Intensive In-Home (IIH) Qualified Professional (QP), working directly in homes, schools, and community settings.

Manage a caseload of up to 12 youth and families, delivering structured interventions aimed at reducing crisis events, preventing out-of-home placement, and improving daily functioning for children with behavioral or emotional needs.

What You’ll Do

• Deliver Intensive In-Home services to children and adolescents with behavioral, emotional, or mental health needs
• Meet families in their homes, schools, and community environments
• Work with caregivers to build routines, behavior strategies, and crisis prevention skills they can use day to day
• Develop and implement individualized, person-centered treatment plans
• Coordinate care with schools, healthcare providers, and community agencies
• Track progress across a caseload of up to 12 families and adjust interventions based on goals
• Complete documentation according to Medicaid and agency requirements
• Participate in supervision, case staffing, and team collaboration with licensed clinicians

Impact of This Role

Your work directly affects whether children remain safely at home or require higher levels of care.

Across your caseload of up to 12 families, success typically shows up as:

• Fewer behavioral crises at home and school
• Improved school attendance and stability
• Reduced emergency interventions and hospitalizations

Increased caregiver confidence in managing daily routines

• Stronger coordination between family, school, and healthcare systems
• The focus is practical: helping families build skills they can use outside of sessions so stability continues between visits.

Position Details

• Full-time position
• Caseload of up to 12 children and families
• Community-based role across Dare County (Kitty Hawk / Kill Devil Hills)
• Services delivered in homes, schools, and community settings
• Requires valid driver’s license and reliable transportation

Qualifications

Required

• Qualified Professional (QP) status under North Carolina requirements
• Experience working with children, adolescents, or families
• Ability to work independently in community settings
• Strong communication, documentation, and problem-solving skills

Preferred

• Experience in Intensive In-Home services, case management, or community-based behavioral health
• Experience supporting youth with behavioral, emotional, or mental health needs

We offer a structured benefits package that include:

• Medical insurance
• Dental insurance
• Vision insurance
• Additional voluntary benefit options (plan-dependent)
• Generous paid time off (PTO) program
• Paid holidays throughout the year

About Pathways to Life

Pathways to Life provides services that support individuals and families across behavioral health, education, employment, residential services, and community-based programs. Our focus is helping people build independence, strengthen natural supports, and improve long-term stability in their communities.

Substance Abuse Professional (CADC, LCAS, LCAS-A, CCS)

Community Supports Team (CST)

Help People Build Recovery Where It Matters Most — In Their Communities

Pathways to Life is hiring a Substance Abuse Professional to provide community-based services for adults with co-occurring substance use and mental health needs.

This role is designed for clinicians who enjoy building meaningful relationships, working independently in the field, and helping individuals achieve lasting recovery beyond the walls of an office.

If you are looking for a position where you can see the direct impact of your work on a person's stability, recovery, housing, relationships, and overall quality of life, we'd like to meet you.

What You'll Do

As part of our Community Supports Team (CST), you will work alongside therapists, care coordinators, psychiatric providers, and community partners to support individuals with complex behavioral health needs.

Your responsibilities will include:

• Conducting assessments and helping develop individualized treatment plans

• Providing substance use counseling, education, and recovery-focused interventions

• Helping members strengthen coping skills, daily living skills, and relapse prevention strategies

• Supporting individuals in accessing community resources, healthcare services, employment supports, and recovery networks

• Participating in crisis planning and coordinating care across providers and support systems

• Monitoring progress and documenting services to support continued authorization of care

• Collaborating with an interdisciplinary treatment team while maintaining significant autonomy in your daily work

• Building relationships with community organizations and behavioral health partners to expand support opportunities for members

Why Clinicians Choose Pathways to Life

Greater Independence

Manage your day with the flexibility and professional autonomy that community-based work provides.

Meaningful Relationships

Work with individuals over time and witness measurable progress in their recovery journey.

Strong Team Support

Collaborate with experienced behavioral health professionals who value teamwork, communication, and shared problem-solving.

Professional Growth

Expand your experience serving individuals with co-occurring disorders while working across multiple systems of care.

Community Impact

Help reduce psychiatric hospitalizations, substance-related crises, homelessness, and other barriers that affect long-term recovery.

Qualifications

Required Credential

Candidates must hold one of the following North Carolina substance use credentials:

• CADC – Certified Alcohol and Drug Counselor

• LCAS – Licensed Clinical Addiction Specialist

• LCAS-A – Licensed Clinical Addiction Specialist Associate

• CCS – Certified Clinical Supervisor

Compensation & Benefits

Full-time employees are eligible for:

• Competitive compensation

• Medical, dental, and vision insurance

• Paid time off

• Regular performance feedback and professional development support

Additional opportunities include:

• Per diem positions

• Part-time schedules

• Flexible employment options based on availability and organizational needs

About Pathways to Life

Since 2006, Pathways to Life has provided behavioral health services throughout North Carolina. Our services include mental health treatment, substance use treatment, medication management, outpatient services, laboratory testing, and community-based programs for children, adults, and families.

Our team combines clinical expertise with local community knowledge to help individuals achieve recovery, stability, and long-term wellness.

Our Mission

We believe recovery is strengthened through connection, dignity, and access to effective support.

Our mission is to promote recovery, wellness, self-determination, and independence through person-centered services, advocacy, and community outreach. We are committed to supporting both the people we serve and the professionals who serve them.

Physical Requirements

This position requires the ability to:

• Regularly walk, stand, bend, and stoop

• Occasionally lift, carry, push, or pull up to 25 pounds

• Drive regularly within the service area

• Successfully complete NCI-B and CPR requirements

Join Our Team

Every day, our clinicians help individuals move from crisis toward stability and from dependence toward recovery.

If you are looking for a role where your clinical skills, professional judgment, and compassion can create measurable change, apply today.

Pathways to Life, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Full-Time | Dare County, NC (Kitty Hawk / Kill Devil Hills)

Provide community-based mental health support to children and families in Dare County as an Intensive In-Home (IIH) Qualified Professional (QP), working directly in homes, schools, and community settings.

Manage a caseload of up to 12 youth and families, delivering structured interventions aimed at reducing crisis events, preventing out-of-home placement, and improving daily functioning for children with behavioral or emotional needs.

What You’ll Do

• Deliver Intensive In-Home services to children and adolescents with behavioral, emotional, or mental health needs
• Meet families in their homes, schools, and community environments
• Work with caregivers to build routines, behavior strategies, and crisis prevention skills they can use day to day
• Develop and implement individualized, person-centered treatment plans
• Coordinate care with schools, healthcare providers, and community agencies
• Track progress across a caseload of up to 12 families and adjust interventions based on goals
• Complete documentation according to Medicaid and agency requirements
• Participate in supervision, case staffing, and team collaboration with licensed clinicians

Impact of This Role

Your work directly affects whether children remain safely at home or require higher levels of care.

Across your caseload of up to 12 families, success typically shows up as:

• Fewer behavioral crises at home and school
• Improved school attendance and stability
• Reduced emergency interventions and hospitalizations

Increased caregiver confidence in managing daily routines

• Stronger coordination between family, school, and healthcare systems
• The focus is practical: helping families build skills they can use outside of sessions so stability continues between visits.

Position Details

• Full-time position
• Caseload of up to 12 children and families
• Community-based role across Dare County (Kitty Hawk / Kill Devil Hills)
• Services delivered in homes, schools, and community settings
• Requires valid driver’s license and reliable transportation

Qualifications

Required

• Qualified Professional (QP) status under North Carolina requirements
• Experience working with children, adolescents, or families
• Ability to work independently in community settings
• Strong communication, documentation, and problem-solving skills

Preferred

• Experience in Intensive In-Home services, case management, or community-based behavioral health
• Experience supporting youth with behavioral, emotional, or mental health needs

We offer a structured benefits package that include:

• Medical insurance
• Dental insurance
• Vision insurance
• Additional voluntary benefit options (plan-dependent)
• Generous paid time off (PTO) program
• Paid holidays throughout the year

About Pathways to Life

Pathways to Life provides services that support individuals and families across behavioral health, education, employment, residential services, and community-based programs. Our focus is helping people build independence, strengthen natural supports, and improve long-term stability in their communities.

📍 Greenville, NC

Help Individuals Navigate Recovery, Stability, and Whole-Person Care

At Pathways to Life, Inc., we believe behavioral healthcare extends beyond therapy appointments and medication management. Many individuals facing serious mental health and substance use challenges also struggle with housing instability, transportation barriers, medical needs, unemployment, food insecurity, and fragmented systems of care.

We are seeking compassionate, organized, and motivated professionals to join our team as Tailored Care Managers (TCMs) serving the Greenville area. This role is ideal for individuals passionate about advocacy, behavioral health, crisis prevention, and helping people build long-term stability within their community's 

Overview

A Tailored Care Manager serves as the primary coordinator and advocate for Medicaid members with serious mental health disorders and substance use disorders. The TCM works to ensure behavioral health treatment, medical care, housing supports, transportation, benefits, and community resources function together as one integrated care plan.

This position provides whole-person, community-based care coordination for individuals with complex behavioral health needs and high-acuity service involvement.

Key Responsibilities

• Develop and maintain person-centered care plans
• Coordinate behavioral health services including outpatient therapy, psychiatric care, substance use treatment, MAT services, Peer Support, ACTT, CST, and residential services
• Monitor member engagement and treatment participation
• Identify barriers to treatment and service gaps
• Support transitions following psychiatric hospitalization, detoxification, or residential treatment

• Assist members with accessing Medicaid-covered services
• Help individuals navigate healthcare systems and community resources
• Support applications for benefits, housing resources, transportation, and social services
• Advocate for medically necessary services and continuity of care

• Conduct outreach for members at risk of disengagement or crisis
• Coordinate crisis response services and follow-up care
• Monitor high-risk members to reduce emergency department visits and inpatient admissions
• Participate in discharge planning and post-hospitalization follow-up

• Coordinate communication among providers, family members, hospitals, therapists, psychiatrists, social services agencies, and community supports
• Participate in treatment team meetings, staffing meetings, and interdisciplinary coordination efforts
• Maintain collaborative relationships with internal and external providers

• Complete Medicaid-required documentation and assessments
• Maintain accurate progress notes and care management records
• Track quality measures and care plan updates
• Ensure compliance with NC Medicaid Tailored Care Management requirements

Daily Work Activities May Include

• Community visits and home visits
• Telehealth and phone outreach
• Wellness checks and crisis outreach
• Hospital discharge coordination
• Documentation and care plan reviews
• Provider collaboration meetings
• Housing and transportation coordination
• Member advocacy and resource navigation

Minimum Education & Experience Requirements

Applicants must meet ONE of the following qualification pathways:

• Bachelor’s degree in a Human Services field from an accredited college or university and a minimum of two (2) years of experience working directly with individuals experiencing mental health disorders, substance use disorders, intellectual/developmental disabilities, traumatic brain injuries, or related high-need populations

OR

• Bachelor’s degree in a non-Human Services field from an accredited college or university and a minimum of four (4) years of experience working directly with individuals experiencing mental health disorders, substance use disorders, intellectual/developmental disabilities, traumatic brain injuries, or related high-need populations

• Social Work
• Psychology
• Sociology
• Counseling
• Human Services
• Behavioral Health
• Criminal Justice
• Rehabilitation Services
• Human Development and Family Studies
• Nursing
• Related Human Services Disciplines

• Behavioral health services
• Substance use treatment
• Case management or care coordination
• Community mental health
• Medicaid populations
• Crisis intervention
• ACTT, CST, IIH, or care management programs

• Strong communication and relationship-building skills
• Motivational interviewing
• Crisis intervention and de-escalation
• Documentation and organizational skills
• Time management and multitasking
• Community resource navigation
• Interdisciplinary collaboration
• Understanding of behavioral health and substance use disorders

• Meaningful work serving individuals with complex behavioral health needs
• Opportunity to make a direct impact in the Greenville community
• Collaborative team environment
• Professional growth opportunities within behavioral health services
• Community-based work focused on recovery and long-term stability

Join a team committed to transforming behavioral healthcare through compassion, coordination, and community support.

Position Overview
Pathways to Life, Inc. is seeking a highly organized and professional Executive Assistant to provide direct administrative support to the Chief Executive Officer. This position plays a critical role in managing the daily operations of the CEO’s office, coordinating executive communications, and ensuring the CEO’s time and priorities are effectively supported.

The ideal candidate is detail-oriented, highly organized, and able to manage multiple priorities while maintaining strict confidentiality. This role requires strong communication skills, professionalism, and the ability to work independently in a fast-paced environment.

Key Responsibilities

-Manage and coordinate the CEO’s calendar, appointments, and meeting schedule to ensure alignment with organizational priorities.
-Screen, prioritize, and manage communications directed to the CEO, including emails, calls, and correspondence.
-Prepare reports, presentations, briefing materials, and executive correspondence for the CEO.
-Coordinate travel arrangements and itineraries for the CEO as needed.
-Prepare meeting agendas and materials to ensure the CEO is well prepared for meetings.
-Maintain accurate records and documentation related to meetings and executive activities.
-Track action items and follow-up tasks resulting from CEO meetings.
-Maintain organized executive filing systems and documentation.
-Track deadlines, deliverables, and commitments assigned to the CEO.
-Provide administrative coordination for special projects and initiatives led by the CEO.

Qualifications

-Bachelor’s degree in Business Administration, Healthcare Administration, Public Administration, or a related field preferred.
-Minimum of 3 to 5 years of executive administrative support experience, preferably supporting a Chief Executive Officer or senior executive.
-Experience working in healthcare, behavioral health, or nonprofit organizations is preferred.

Skills and Abilities

-Excellent organizational and time management skills.
-Strong written and verbal communication skills.
-Ability to maintain strict confidentiality with sensitive information.
-Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
-Strong attention to detail and problem-solving abilities.
-Proficiency with Microsoft Office or Google Workspace platforms.
-Ability to work independently while supporting executive leadership priorities.

What We Offer

-Competitive salary based on experience.
-Medical, Dental and Vision Benefits
-401K
-PTO and Paid Holidays
-Professional and supportive work environment.
-Opportunities for professional growth and development.
-The opportunity to contribute to an organization dedicated to improving the lives of individuals and families in our communities.

📍 Charlotte, NC
🕒 Monday–Friday | 8:30 AM – 5:00 PM
(Some evenings, weekends, or holidays may occasionally be required based on client needs.)

Help People Access Behavioral Health Services Faster

At Pathways to Life, the intake process is often the first interaction a client has with our organization. We are looking for an Intake Coordinator who can make that experience organized, welcoming, and efficient for individuals seeking mental health and behavioral health services in the Greenville area.

In this role, you will coordinate assessments, verify insurance, manage authorizations, communicate with providers, and help ensure clients move into services without unnecessary delays. You will work closely with clinicians, physicians, administrative staff, and families to keep the intake process moving smoothly from referral through admission.

This position is a strong fit for someone who enjoys balancing people-focused work with organization, problem-solving, and follow-through.

What You’ll Do

• Coordinate and schedule client intakes across multiple behavioral health services
• Explain intake paperwork, releases, and program information to clients and guardians
• Verify insurance eligibility, copays, and Medicaid/MCO enrollment
• Submit IPRS funding requests for uninsured clients
• Maintain accurate records in the EMR, including authorizations and supporting documentation
• Track referrals and intake activity through Access to Care reporting tools
• Communicate with clinicians, physicians, families, and referral sources regarding intake status
• Help ensure all intake documentation is completed within required timelines
• Support monthly audits and compliance requirements
• Provide administrative office coverage during lunch periods and as needed

What Success Looks Like In This Role

• Clients move from referral to assessment without communication gaps

• Insurance and authorization issues are resolved quickly

• Documentation is completed accurately and on time

• Providers receive the information they need before appointments

• Families and referral sources receive timely updates and clear communication

What We’re Looking For

Required Qualifications

• Bachelor’s degree in a Human Services field plus 2 years of full-time experience with the population served
  OR

• Bachelor’s degree in a non-Human Services field plus 4 years of related full-time experience

Strong Candidates Often Have Experience With

• Behavioral health, mental health, or substance use services

• Insurance verification and prior authorizations

• Electronic Medical Records (EMR)

• Medicaid, MCO enrollment, or IPRS funding

• Coordinating schedules across multiple providers or departments

• Working in fast-paced healthcare or community-based settings

Skills That Matter In This Position

• Managing multiple deadlines without losing attention to detail

• Communicating clearly with clients, families, and providers

• Staying organized while handling interruptions and urgent requests

• Working independently while keeping the team informed

• Protecting confidentiality and handling sensitive information professionally

Work Environment

This position is primarily office-based in Greenville, NC and involves frequent communication with clients, providers, and referral sources. The role may involve exposure to individuals experiencing behavioral health crises or emotional distress. Occasional lifting of office materials up to 25 pounds may be required.

Why Join Pathways to Life?

• Work that directly helps individuals access care and support faster

• Consistent weekday schedule

• Collaborative clinical and administrative team environment

• Opportunity to build experience in behavioral health operations and care coordination

• Ongoing training and professional development

Additional Requirements

• • Must complete all required company training within established timelines
• • Must pass applicable background and registry checks in accordance with North Carolina regulations
• • Must maintain confidentiality in all verbal, written, and electronic communications

Pathways to Life is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics.

📍 Greenville, NC
🕒 Monday–Friday | 8:30 AM – 5:00 PM
(Some evenings, weekends, or holidays may occasionally be required based on client needs.)

Help People Access Behavioral Health Services Faster

At Pathways to Life, the intake process is often the first interaction a client has with our organization. We are looking for an Intake Coordinator who can make that experience organized, welcoming, and efficient for individuals seeking mental health and behavioral health services in the Greenville area.

In this role, you will coordinate assessments, verify insurance, manage authorizations, communicate with providers, and help ensure clients move into services without unnecessary delays. You will work closely with clinicians, physicians, administrative staff, and families to keep the intake process moving smoothly from referral through admission.

This position is a strong fit for someone who enjoys balancing people-focused work with organization, problem-solving, and follow-through.

What You’ll Do

• Coordinate and schedule client intakes across multiple behavioral health services
• Explain intake paperwork, releases, and program information to clients and guardians
• Verify insurance eligibility, copays, and Medicaid/MCO enrollment
• Submit IPRS funding requests for uninsured clients
• Maintain accurate records in the EMR, including authorizations and supporting documentation
• Track referrals and intake activity through Access to Care reporting tools
• Communicate with clinicians, physicians, families, and referral sources regarding intake status
• Help ensure all intake documentation is completed within required timelines
• Support monthly audits and compliance requirements
• Provide administrative office coverage during lunch periods and as needed

What Success Looks Like In This Role

• Clients move from referral to assessment without communication gaps

• Insurance and authorization issues are resolved quickly

• Documentation is completed accurately and on time

• Providers receive the information they need before appointments

• Families and referral sources receive timely updates and clear communication

What We’re Looking For

Required Qualifications

• Bachelor’s degree in a Human Services field plus 2 years of full-time experience with the population served
  OR

• Bachelor’s degree in a non-Human Services field plus 4 years of related full-time experience

Strong Candidates Often Have Experience With

• Behavioral health, mental health, or substance use services

• Insurance verification and prior authorizations

• Electronic Medical Records (EMR)

• Medicaid, MCO enrollment, or IPRS funding

• Coordinating schedules across multiple providers or departments

• Working in fast-paced healthcare or community-based settings

Skills That Matter In This Position

• Managing multiple deadlines without losing attention to detail

• Communicating clearly with clients, families, and providers

• Staying organized while handling interruptions and urgent requests

• Working independently while keeping the team informed

• Protecting confidentiality and handling sensitive information professionally

Work Environment

This position is primarily office-based in Greenville, NC and involves frequent communication with clients, providers, and referral sources. The role may involve exposure to individuals experiencing behavioral health crises or emotional distress. Occasional lifting of office materials up to 25 pounds may be required.

Why Join Pathways to Life?

• Work that directly helps individuals access care and support faster

• Consistent weekday schedule

• Collaborative clinical and administrative team environment

• Opportunity to build experience in behavioral health operations and care coordination

• Ongoing training and professional development

Additional Requirements

• • Must complete all required company training within established timelines
• • Must pass applicable background and registry checks in accordance with North Carolina regulations
• • Must maintain confidentiality in all verbal, written, and electronic communications

Pathways to Life is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics.

Pathways to Life, Inc.

Compassionate Care Starts With You

Looking for meaningful work where you can truly make a difference every day?

At Pathways to Life, we believe great caregivers change lives through compassion, patience, and genuine connection. We are currently hiring caring and dependable Personal Care Aides (PCAs) to support adults in the Durham community with daily living needs while helping them maintain independence, dignity, and quality of life.

What You’ll Do

As a Personal Care Aide, you’ll provide one-on-one support in clients’ homes and community settings.

Responsibilities Include:

• Assisting with bathing, dressing, grooming, toileting, and personal hygiene

• Helping with mobility, transfers, and positioning

• Preparing meals and assisting with feeding when needed

• Providing companionship, conversation, and emotional support

• Light housekeeping and maintaining a clean, safe environment

• Supporting medication reminders and daily routines

• Communicating with families and care team members

• Following care plans and safety procedures

What We’re Looking For

We’re seeking compassionate team members who are reliable, respectful, and committed to quality care.

Qualifications:

• High school diploma or GED

• Experience in home care, caregiving, assisted living, or healthcare preferred

• Strong communication and people skills

• Dependable transportation

• Ability to work independently and maintain professionalism

Why Join Pathways to Life?

We Take Care of Our Team

Competitive Pay
Weekly Pay + Direct Deposit
Flexible Scheduling
Full-Time, Part-Time & PRN Opportunities
Supportive Team Environment
Employee Recognition & Incentive Programs
Supplemental Benefits Available (Dental, Vision, Life Insurance)
Meaningful Work That Makes a Difference

Schedule Options

• Day Shifts

• Morning Shifts

• Monday–Friday Availability

• Weekend Opportunities Available

• Flexible schedules to fit your lifestyle

About Pathways to Life

At Pathways to Life, our mission is to promote wellness, independence, recovery, and self-determination through compassionate, person-centered care. We value the caregivers who serve our communities and strive to create a supportive workplace where employees feel respected, appreciated, and empowered.

Ready to Make a Difference?

Join a team where your compassion matters and your work has purpose.

Apply today to start building meaningful connections and changing lives in your community.

Pathways to Life, Inc. | Greenville, NC + Multi-Site Impact

This isn’t your typical PA role. Not even close.

If you’re looking for quick 10-minute visits and a predictable routine… this probably isn’t it.

But—
If you want to actually change outcomes, work with a team that relies on you, and practice medicine where it matters most… keep reading.

At Pathways, our PAs don’t sit on the sidelines.
You’re part of the clinical engine driving care for individuals with complex mental health needs.

What You’ll Be Doing (Real Talk)

• Conduct assessments that go beyond surface-level—understanding the full picture (medical + behavioral health)

• Manage and prescribe medications with confidence and clinical judgment

• Work side-by-side with psychiatrists, therapists, and care teams (ACTT, CST, IIH, TCM)

• Be involved in treatment planning—not just signing off on it

• Support high-risk members who need more than a quick visit

• Document your work in a way that stands up to audits (because compliance matters here)

Why This Role Hits Different

• You’re not isolated—you’re part of a real team-based model

• You’ll see the impact of your decisions on members’ lives

• You’re trusted to think, not just follow a script

• Every day is different—and yes, sometimes challenging—but never meaningless

What You Bring to the Table

• Licensed Physician Assistant in North Carolina

• NCCPA certification

• DEA (or ability to obtain)

• Strong clinical judgment and comfort with behavioral health populations

• Ability to collaborate, communicate, and stay grounded in fast-moving situations

Let’s Be Honest for a Second

This role requires:

• Accountability

• Strong documentation habits

• The ability to handle complex cases

• Comfort working in a team that depends on you

But if that sounds like your kind of environment—you’ll thrive here.

What You Get

• A role with purpose—not just productivity

• A team that supports you (not leaves you on your own)

• A growing organization where your voice matters

• The opportunity to shape how care is delivered—not just participate in it

Ready to Step Into Something Bigger?

Click Apply and let’s talk.

Position Overview
Pathways To Life, Inc. is seeking motivated and compassionate Behavioral Health Interns to join our clinical team. This internship provides hands-on experience in community-based mental health services and is designed for students pursuing degrees in Social Work, Counseling, Psychology, or related human services fields.

Interns will gain direct exposure to behavioral health practices, documentation standards, and multidisciplinary team collaboration while working alongside experienced professionals in programs such as ACTT, CST, IIH, and TCM.

Key Responsibilities

• Assist with providing community-based behavioral health services under supervision

• Observe and participate in client interactions, including skill-building and support services

• Support development and implementation of Person-Centered Plans

• Complete required documentation in accordance with Medicaid and agency standards

• Participate in team meetings, case staffing, and supervision sessions

• Assist with care coordination and linkage to community resources

• Maintain professionalism, confidentiality, and ethical standards at all times

Learning Objectives

• Gain practical experience in behavioral health service delivery

• Develop clinical documentation skills aligned with compliance standards

• Understand multidisciplinary team dynamics in community mental health

• Build foundational skills in client engagement, communication, and crisis response

Minimum Qualifications

• Currently enrolled in a Bachelor’s or Master’s program in Social Work, Counseling, Psychology, or a related field

• Must be eligible for internship/field placement through an accredited college or university

• Strong interest in behavioral health and community-based services

• Ability to work independently and as part of a team

Preferred Qualifications

• Previous experience in human services or healthcare setting

• Interest in working with individuals with mental health or substance use disorders

Supervision & Support

• Interns will receive structured supervision from qualified professionals

• Opportunities for mentorship and professional development

• Potential pathway to employment upon successful completion of internship

Additional Requirements

• Valid driver’s license and reliable transportation

• Ability to pass background check and drug screening

Why Join Pathways To Life?

• Hands-on experience in a growing behavioral health organization

• Exposure to multiple service lines (ACTT, CST, IIH, TCM)

• Supportive team environment focused on learning and development

• Opportunity to transition into a full-time role

STATUS: Exempt, Full-Time 

REPORTS TO: COO

SUMMARY OF POSITION 

The Personal Care Program Director provides leadership, oversight, and coordination for all aspects of the Personal Care Services (PCS) Program. This position is responsible for developing, implementing, and maintaining program operations to ensure compliance with state, Medicaid, and company standards. The Director will work collaboratively with Executive Leadership, Billing, HR, Credentialing, and Operations to ensure program effectiveness, quality service delivery, community visibility, and sustainable growth across all locations.

ESSENTIAL DUTIES & RESPONSIBILITIES 

Program Development & Operations 

Direct and coordinate all aspects of the Personal Care Program, including program structure, policies, procedures, and service delivery workflows 

Ensure the program remains compliant with all applicable state regulations, Medicaid requirements, and internal policies 

Establish and monitor program goals, benchmarks, and performance outcomes 

Oversee the daily management of program operations, ensuring consistency, accuracy, and timely service delivery 

Quality & Compliance 

Maintain ongoing quality assurance reviews and performance monitoring systems
Ensure all documentation meets state and payer standards 

Address compliance issues promptly and implement corrective actions as needed
Maintain readiness for audits, monitoring visits, and regulatory reviews

Staff Oversight & Training 

Recruit, hire, and supervise Personal Care staff 

Develop and implement staff training and development plans 

Provide coaching, mentorship, and performance feedback to ensure staff meet expectations 

Promote teamwork, accountability, and high standards of care delivery 

Billing & Revenue Coordination 

Work closely with the Billing Department to ensure accurate documentation and billing compliance 

Monitor service utilization, productivity, and reimbursement trends 

Support processes that enhance revenue integrity and minimize claim denials 

Community Engagement & Program Marketing 

Actively market the Personal Care Services Program 

Build relationships with referral sources, case managers, discharge planners, and community partners 

        Conduct outreach activities to promote program awareness and drive service referrals 

Represent the program at internal and external meetings, community events, and partner engagements 

Collaboration & Communication 

Collaborate with HR, Credentialing, Billing, and Operations to ensure smooth coordination of all program-related functions 

Provide regular updates and performance reports to Executive Leadership 

Develop relationships with payers, regulatory agencies, and referral sources to support program growth and sustainability

REQUIRED QUALIFICATIONS 

Minimum 3 years of leadership or supervisory experience in Personal Care, PCS, home care, or related human services field 

Strong knowledge of Medicaid regulations, PCS service definitions, and documentation requirements 

Proven ability to manage staff, operations, and compliance simultaneously
Excellent organizational, communication, and leadership skills  

PREFERRED QUALIFICATIONS
      Experience in developing or expanding PCS or home care programs
      Background in compliance, billing, or auditing within healthcare services
      Strong analytical and problem-solving abilities 

WORK SCHEDULE

Monday – Friday, 9:00 AM – 5:00 PM 

Evenings or weekends may be required based on program needs 

Pathways To Life, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any legally protected status.

We are seeking a skilled and empathetic individual to join our team as a Community Support Team (CST) Qualified Professional (QP). This role is crucial to the delivery of high-quality mental health and substance use services, helping clients achieve their recovery goals and improve their overall well-being. The ideal candidate will have strong clinical expertise, a passion for community-based work, and a commitment to making a positive impact in the lives of those we serve.

What you will do

As a CST Qualified Professional, you will be responsible for providing direct care and coordinating services for individuals with mental health and substance use challenges. Working under the supervision of the CST Team Lead, you will play a key role in assessing client needs, developing treatment plans, and ensuring that all services are delivered effectively and in accordance with best practices.

Your responsibilities will include:

• Conducting comprehensive assessments of clients to identify strengths, needs, and goals.

• Developing, implementing, and monitoring individualized treatment plans in collaboration with the client, family, and CST team members.

• Providing direct therapeutic interventions, including individual, family, and group therapy, as well as crisis intervention when necessary.

• Coordinating and linking clients to community resources, including housing, employment, education, and healthcare services.

• Advocating for clients within various systems, such as healthcare, judicial, and social services, to ensure they receive the support they need.

• Monitoring client progress and adjusting treatment plans as needed to ensure positive outcomes.

• Maintaining accurate and timely documentation of all services provided in accordance with agency policies and regulatory requirements.

• Collaborating with other CST team members, including the Team Lead, Peer Support Specialists, and other professionals, to ensure a holistic and integrated approach to care.

• Participating in regular team meetings and case conferences to discuss client progress and coordinate care.

• Promoting the values of recovery, person-centered care, and cultural competence in all interactions with clients and team members.

Qualifications to join a winning team

If you are ready to make a difference in the lives of those we serve and meet the following qualifications, we encourage you to apply:

• A Bachelor's degree

• A minimum of 2 years of experience working with individuals with mental health or substance use challenges, preferably in a community-based setting.

• Strong knowledge of evidence-based practices in mental health and substance use treatment.

• Excellent communication, organizational, and problem-solving skills.

• A commitment to person-centered care and cultural competence.

• A valid driver’s license and reliable transportation.

Pathways to Life, Inc. offers comprehensive compensation and benefits to full-time employees, including:

• Competitive compensation with regular performance feedback.

• Healthcare insurance, including medical, dental, and vision.

• Paid time off.

• Per diem and part-time options available.

Who we are

Pathways to Life is a local wellness organization committed to helping individuals and families achieve wellness. We specialize in mental health, substance abuse, outpatient services, laboratory testing, medication management, and community and in-home mental health services for adults and children.

Since 2006, we have been providing quality services to our local communities through proven programs and treatment methods delivered by local and qualified professional staff who understand the importance of affecting positive change and restoring wellness in the lives of those we serve.

What we believe

At Pathways to Life, our mission is to foster continual growth in the lives of those we serve, our colleagues, our culturally diverse communities, and ourselves. Our efforts enhance recovery, wellness, self-determination, and independence by providing person-centered supports, advocacy, and outreach efforts delivered with empathy and respect. Pathways prides itself on whole-person treatment, and we believe in providing our clients and staff with as many healthy resources as possible.

Physical Demands

• Regularly walk, stand, or stoop.

• Occasionally lift, carry, push, or pull objects weighing up to 25 pounds.

• Regularly drive a motor vehicle.

• Must be physically able to complete NCI-B and CPR training.

If you are ready to make a real difference in the lives of the people we serve, please apply today to join our team. Pathways to Life, Inc. is an equal opportunity employer providing reasonable accommodation to qualified employees with disabilities protected by applicable laws, regulations, and ordinances.